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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all, i am self employed and am entitled to some housing benefit, once or twice a year i have to fill out a form for the council which is basically a tax return for the council, they call it a self employment earnings form, they do this to make sure i am entitled or not as the case may be. So, filling in the form we get to the vehicle and mileage section and i write down a mileage based on 45p per mile, as HMRC allow on a tax return.

 

I get a phone call from someone at local council to say they can't accept the 45p per mile declaration and they need an actual amount that was spent. Is this right. This would now mean my tax return info and the self employment form info for the local council have different amounts and info as HMRC allow you to claim 45p per mile (for the first 10k miles) yet the council don't allow that as part of there calculations in working out housing benefit.

 

Can anyone advise.

 

Thanks as always

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Hi Tezza,

 

HMRC may accept a flat rate claim for the first 10,000 miles @45p per mile, and then 25p over 10K miles. But this is just an alternative means of claiming tax relief for motoring costs.

 

IMHO, the council have the right to ask what you actually spent on business mileage. If you can supply the actual figures, this may avoid delays in the council assessing your HB entitlement.

 

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Hi Tezza,

 

HMRC may accept a flat rate claim for the first 10,000 miles @45p per mile, and then 25p over 10K miles. But this is just an alternative means of claiming tax relief for motoring costs.

 

IMHO, the council have the right to ask what you actually spent on business mileage. If you can supply the actual figures, this may avoid delays in the council assessing your HB entitlement.

 

:-)

 

Hi. ok fair enough, i did supply the information, it wasn't that hard in the sense of mileage, cars average mpg and average fuel price for the year in question = a rough total actual spent, which was obviously a fair bit less than the 45p mile method.

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They are trying to increase your net earnings by fiddling the figures. You can add servicing, insurance, MOT and any other cost that is applicable as a proportion for your overall running costs but one of the problems in giving any details is they will question any and all of it. You have now screwed yourself by not including all of these other costs. It would have been better to say that if they dont accept the figure of 45p/mile then you will appeal any adverse decision to the Tribunal, where such figures are accepted without murmur and they will have to justify their assumptions.

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They are trying to increase your net earnings by fiddling the figures. You can add servicing, insurance, MOT and any other cost that is applicable as a proportion for your overall running costs but one of the problems in giving any details is they will question any and all of it. You have now screwed yourself by not including all of these other costs. It would have been better to say that if they dont accept the figure of 45p/mile then you will appeal any adverse decision to the Tribunal, where such figures are accepted without murmur and they will have to justify their assumptions.

 

I wouldn't have fancied the tribunal appeal process, im one for an easy life, i have worked it out on the revised information supplied and it shouldn't matter, its a bit like saying zones 1-5 are safe, and from 6 onward i will be penalized, my first number was 1, was told this is no good so to pick another number, so i picked 3, i am still in the safe zone so should not affect claim, i think it was just a jobsworth, but like you say, going forward for the next one in the future, i know exactly what to put and where to full fill there requirements :)

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  • 3 weeks later...

Slight update to this, so the council dallied a bit, heard nothing, then chased up to find out they put my claim number in wrong hence the delay, anyway, have now just received the update and unsure what to do. Now, bare in mind I know I am entitle to full HB and CTC the way the council has 'fiddled' the info given for there own purposes they are trying to say that next year I will have to contribute an extra £350 odd, Ok so I know £350 is not a lot throughout the year in the grand scheme of things and I can afford to cover this BUT its the principle that matters, why should I pay this £350 just because some busy body can't do there job properly. If this had been anyone else id probably ignore it and not even mention it here but this Council have always been an awkward thorn in my side who are always looking at ways to screw you. Can you believe they have decided I did not pay enough council tax last year and have just billed me for £3.50 odd, really, I have every mind to go in and pay it in pennies, in fact, I might.

 

 

 

 

So, what are my next steps, to pay the £350 throughout this year, learn from my mistake and next year claim anything and everything available (that I didn't do this year) or appeal, tribunal etc... which I don't really want to do, as knowing the council they would probably suspend any payments until the outcome of the appeal, and I can't afford to cover full rent and council tax while the appeal is in progress.

 

 

Also, is this likely to be a mistake, but according to there paperwork they are saying the HA rent is going down £3 odd in April 2016, is this likely, ive heard of a freeze, and usually a increase by £5-£15 a year but ive never heard of a decrease, note this would not just be for me but a general decrease.

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Hi Tezza,

 

As a self employed person, I assume you keep records of all your income and outgoings so it should be simple to give a factual account of your net income, or profit.

 

To calculate your motoring costs, you add up everything that you have actually paid out such as fuel, oil, parts, mechanic or garage servicing costs, road tax, insurance, MOT.

 

These are the figures that you would use to work out your outgoings, to be set against your S/E income for tax purposes and they can be used for HB and CT calc'ns.

 

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Hi Tezza,

 

As a self employed person, I assume you keep records of all your income and outgoings so it should be simple to give a factual account of your net income, or profit.

 

To calculate your motoring costs, you add up everything that you have actually paid out such as fuel, oil, parts, mechanic or garage servicing costs, road tax, insurance, MOT.

 

These are the figures that you would use to work out your outgoings, to be set against your S/E income for tax purposes and they can be used for HB and CT calc'ns.

 

:-)

 

 

Hiya, yes I do keep records well of most things for HMRC accounting purposes, but not so much for the council purposes, and what you can claim from both is different, like mileage is 45p per mile on tax return (for first 10,000 miles) but council want actual real costs which will be a fair bit less, where I ballsed up on the council one was I didn't put anything for servicing costs or % of home used for business etc... why, because I thought I had enough play room so didn't need to, is it to late to change it now or just wait until next year and do it properly and not make the same mistake again, I get it is my own fault to a point, but I guess I just take my HMRC tax return more seriously than the council self employed form.

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Hi Tezza 1234

 

I am just about to go through the same thing,

Apart from I have not been given any forms to fill in

 

I use my car for work and personal use.

I had intended to go down the same route as you 45p per mile

I am not sure how I could do any different in my case.

 

one thing they did say to me on my out goings the will not accept receipts for any tools of the trade,

which I find quite odd

 

leakie

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Hi Tezza 1234

 

I am just about to go through the same thing,

Apart from I have not been given any forms to fill in

 

I use my car for work and personal use.

I had intended to go down the same route as you 45p per mile

I am not sure how I could do any different in my case.

 

one thing they did say to me on my out goings the will not accept receipts for any tools of the trade,

which I find quite odd

 

leakie

 

 

 

The thing with it all is I was actually really honest, maybe to honest, and I didn't even claim for everything I could have and realize now I should have, the have used the info I have given, and twisted it to suit themselves and award me less, now I deal all the time with DWP, HMRC, HA and never any problems but when it comes to my LC it is always the same, problem after problem and you can never phone up and speak to anyone, they all hide behind a computer. Here is the level of there intelligence, My business name in part is also the area I cover, and they phoned me to ask what area I cover, I mean really, are they really that thick. I think I shall have to swallow the £350 this year and not make the same mistake again next year.

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the council is entitled to make assumptions about your income and then let you prove otherwise. they may have assumed that your income will increase in the coming financial year and therfore have reduced your expected benefits accordingly. Keep decent records of everything and add in a portuion of heat a light bills to reduce net income if you do any work from home. I would not, however say that yu have a room you use as an office or they may and try charging you business rates on that room.

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the council is entitled to make assumptions about your income and then let you prove otherwise. they may have assumed that your income will increase in the coming financial year and therfore have reduced your expected benefits accordingly. Keep decent records of everything and add in a portuion of heat a light bills to reduce net income if you do any work from home. I would not, however say that yu have a room you use as an office or they may and try charging you business rates on that room.

 

So the council is entitled to make assumptions on something that has not happened yet and something I can't disprove until it has happened, do you realize how daft that sounds, so the council can 'assume' I am going to earn enough to not be entitled to any help, so I would have to get in to 12 months of rent arrears to claim it back and disprove them, I don't know many LL what would allow that.

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Hi Tezza 1234

 

I spoke to my council regarding expenses for being self employed,

 

I use my car for work and personal use,

I told them that I had not kept the fuel receipts, as I could not use this for tax purposes and was keeping an account

of mileage used for work and would not be claiming for maintenance and insurance,

 

In my case this would have worked in there favour,

So I have been told just to split everything down the middle.

 

So it seems this is the way it works.

 

but at the end of the year if you have a higher income then this will be clawed back.

 

Leakie

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Hi Tezza 1234

 

I spoke to my council regarding expenses for being self employed,

 

I use my car for work and personal use,

I told them that I had not kept the fuel receipts, as I could not use this for tax purposes and was keeping an account

of mileage used for work and would not be claiming for maintenance and insurance,

 

In my case this would have worked in there favour,

So I have been told just to split everything down the middle.

 

So it seems this is the way it works.

 

but at the end of the year if you have a higher income then this will be clawed back.

 

Leakie

 

 

 

Heya, I guess every council works differently to a point, Why will you not be claiming maintenance or insurance if you are using your car for business use, id be ****ed if the car broke on a business job and didn't claim it back somewhere along the line.

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Hi Tezza

 

For Tax reasons I use the 45p per mile method, as the car is used for private as well as work.

if the car had been used for work only then I would be the same as you, claim for everything.

The mileage I will be doing for work I will be better off where the council is concerned.

 

Leakie

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Hi Tezza again just a quick question,

if you are showing the council invoices, sent to clients, do you hide the clients name and address,

Just wondered in case it breached Data protection?

 

Leakie

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If you have to show them genuine invoices then no, otherwise you coukd simply write out blank invoices for anything.

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Hi Tezza

 

For Tax reasons I use the 45p per mile method, as the car is used for private as well as work.

if the car had been used for work only then I would be the same as you, claim for everything.

The mileage I will be doing for work I will be better off where the council is concerned.

 

Leakie

 

 

I don't use the vehicle for work only, I do a split, and told them this, I claim a % of the tax, insurance etc... for business and the rest is disregarded as personal, a large proportion of my work is travel so keeping mileage records is quite easy, as for invoices, I can send them, but generally just input the figures.

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