@vodafoneuk Credit Score being ruined but Vodafone won't let me pay! **VF ref 12618843**

[KimHalliday]

I recently phoned vodafone to settle an old account which is showing as defaulted in 2014, I don't have any paper work and asked them to check the account details based on all my previous post codes as I no longer know this telephone number as it is from an account opened in 2011.

 

The person couldn't find the account details and confirmed that they have no record or account details for this debt even though every month its showing as a default on my credit file. I requested to speak to the department responsible for sending this information to credit ref agency but was told this is not an option.

 

Can I add a notice of correction because I've attempted to pay off the debt but vodafone are refusing to accept payment or can't find the account details to settle this debt?

[Lee Vodafone Company Rep]

Hi KimHalliday,

 

So I can help you further with this, email me via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

As well as stating your query in the question box, please also quote 'CAG Forum'.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure it's been received.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

[fkofilee]

Hi Lee

 

All sorted for you.

 

FKO

[Lee Vodafone Company Rep]

Thanks FKO.

 

Lee

[AndyOrch]

Thread moved to the appropriate forum.

[KimHalliday]

Hi Lee,

 

Thank you for coming back so quickly!! My reference number is WRT135-12618843

 

Kind Regards,

Kim

[citizenB]

Have popped your reference number in thread title so Lee will spot it.

 

I would think it will likely be tomorrow that you will receive a response now.

[citizenB]

Is the phone number not on your credit file where the default is recorded ?

[BankFodder]

So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

[Lee Vodafone Company Rep]

Hi Lee,

 

Thank you for coming back so quickly!! My reference number is WRT135-12618843

 

Kind Regards,

Kim

 

Hi Kim,

 

I've got your email and I'll get back to you as soon as I can.

 

So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

 

As previously stated, I'm happy for the OP to update the thread with any details they choose to share.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

[KimHalliday]

I was just contacted by Vodafone and my account was found, 1 year and numerous phone calls and letters to Vodafone it actually took complaining on here to get anywhere.

 

I did have an outstanding balance on an old account which I was happy to pay and did pay, but when I questioned how this happened the only response I got was that they sent letters to my home address (where my parents live and I've never been passed the letters) and there was nothing further they could do in regards to my credit file other than list the default as satisfied so will still remain on my credit file for 6 years.

 

I didn't receive an apology and was made to feel like it was my fault and that I was a liar because I didn't get any of the correspondence.

 

I'm quite upset with how I was spoken to and I don't feel the situation was resolved satisfactorily as I was looking to get this removed from my credit file. However, Vodafone was not even willing to discuss getting this removed and just kept telling me that they sent their letters and passed it to debt collectors who were also unable to contact me which I just cannot believe as any post for myself is passed on by my parents.

 

Because of this, I will not be renewing any contract with Vodafone and recommend avoiding them as a company as they just have no regard for their customers and provide no customer service.

[citizenB]

I am very sorry to hear this Kim and pretty much reinforces other comments made by unhappy Vodafone customers.

 

How long will the adverse entries affect your credit history ?

[KimHalliday]

I am very sorry to hear this Kim and pretty much reinforces other comments made by unhappy Vodafone customers.

 

How long will the adverse entries affect your credit history ?

 

The entry will remain on my credit file for 6 years.

[stuckinarut11]

The entry will remain on my credit file for 6 years.

 

Hi,

 

Personally I would send a SAR subject acces request to Voadafone, templates can be found on here.

 

Allow 40 days. This will produce all correspondance issued we can confirm the default was issued correctly and a notice of intention was issued prior to the record being placed.

 

Another route that has helped myself previously is raising a dispute direct to the CRA stating that as soon as you became aware of debt you paid it and you don't feel the creditor done enough to obtain payment prior to placing the default.

 

Vodafone it's apparent a genuine error has occured as you have immediately had full payment could you not as a gesture remove this marker in its entirety?

[stuckinarut11]

The op could have made a full and final offer of 50% but paid in full do the decent thing Lee and remove the entry

[silverfox1961]

Hi

I agree with sending a SAR as this should get some idea of what happened.

 

I must say however, we have seen many times where VF have said they had sent letters but the original poster states they have not received them. It seems to be a common theme which says to me that something is very wrong at Vodafone.

 

The account history will not show an actual letter but if one is printed then a code should be there. Unfortunately this does not mean a letter was actually posted and VF don't have proof it was delivered.

 

You also would have thought that VF would have an email address for you which they could send a message but of course they don't. You are also locked out of your VF account. When you left VF, did you port the number? If so, why didn't VF contact you on that.

 

I can answer all the above in one line. The Customer Service sucks!

[Lee Vodafone Company Rep]

Hi Kim,

 

I'm sorry that you remain unhappy.

 

I'll email you later today to explain our position regarding your complaint.

 

Feel free to update the thread again once you've received it.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK