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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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Credit Score being ruined but Vodafone won't let me pay! **VF ref 12618843**


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I recently phoned vodafone to settle an old account which is showing as defaulted in 2014, I don't have any paper work and asked them to check the account details based on all my previous post codes as I no longer know this telephone number as it is from an account opened in 2011.

 

The person couldn't find the account details and confirmed that they have no record or account details for this debt even though every month its showing as a default on my credit file. I requested to speak to the department responsible for sending this information to credit ref agency but was told this is not an option.

 

Can I add a notice of correction because I've attempted to pay off the debt but vodafone are refusing to accept payment or can't find the account details to settle this debt?

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Hi KimHalliday,

 

So I can help you further with this, email me via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

As well as stating your query in the question box, please also quote 'CAG Forum'.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure it's been received.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

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Thread moved to the appropriate forum.

We could do with some help from you.

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Have popped your reference number in thread title so Lee will spot it.

 

I would think it will likely be tomorrow that you will receive a response now.

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Is the phone number not on your credit file where the default is recorded ?

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Uploading documents to CAG ** Instructions **

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

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Hi Lee,

 

Thank you for coming back so quickly!! My reference number is WRT135-12618843

 

Kind Regards,

Kim

 

Hi Kim,

 

I've got your email and I'll get back to you as soon as I can.

 

So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

 

As previously stated, I'm happy for the OP to update the thread with any details they choose to share.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

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I was just contacted by Vodafone and my account was found, 1 year and numerous phone calls and letters to Vodafone it actually took complaining on here to get anywhere.

 

I did have an outstanding balance on an old account which I was happy to pay and did pay, but when I questioned how this happened the only response I got was that they sent letters to my home address (where my parents live and I've never been passed the letters) and there was nothing further they could do in regards to my credit file other than list the default as satisfied so will still remain on my credit file for 6 years.

 

I didn't receive an apology and was made to feel like it was my fault and that I was a liar because I didn't get any of the correspondence.

 

I'm quite upset with how I was spoken to and I don't feel the situation was resolved satisfactorily as I was looking to get this removed from my credit file. However, Vodafone was not even willing to discuss getting this removed and just kept telling me that they sent their letters and passed it to debt collectors who were also unable to contact me which I just cannot believe as any post for myself is passed on by my parents.

 

Because of this, I will not be renewing any contract with Vodafone and recommend avoiding them as a company as they just have no regard for their customers and provide no customer service.

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I am very sorry to hear this Kim and pretty much reinforces other comments made by unhappy Vodafone customers.

 

How long will the adverse entries affect your credit history ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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The entry will remain on my credit file for 6 years.

 

Hi,

 

Personally I would send a SAR subject acces request to Voadafone, templates can be found on here.

 

Allow 40 days. This will produce all correspondance issued we can confirm the default was issued correctly and a notice of intention was issued prior to the record being placed.

 

Another route that has helped myself previously is raising a dispute direct to the CRA stating that as soon as you became aware of debt you paid it and you don't feel the creditor done enough to obtain payment prior to placing the default.

 

Vodafone it's apparent a genuine error has occured as you have immediately had full payment could you not as a gesture remove this marker in its entirety?

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Hi

I agree with sending a SAR as this should get some idea of what happened.

 

I must say however, we have seen many times where VF have said they had sent letters but the original poster states they have not received them. It seems to be a common theme which says to me that something is very wrong at Vodafone.

 

The account history will not show an actual letter but if one is printed then a code should be there. Unfortunately this does not mean a letter was actually posted and VF don't have proof it was delivered.

 

You also would have thought that VF would have an email address for you which they could send a message but of course they don't. You are also locked out of your VF account. When you left VF, did you port the number? If so, why didn't VF contact you on that.

 

I can answer all the above in one line. The Customer Service sucks!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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