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    • I received PCN's from TFL and Southwark. 08/06/19 I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA. TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply. (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine). I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage. I complained again through resolver.co.uk and Marston lied again. Then I sent ALL my info and evidence etc.   took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc. TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it. The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler. I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain. I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Regarding the footage: my initial message to them, I made myself seem unaware and 'stupid'   they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' they can't uphold my complaint,   then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal)   when they received the in-depth response, I think they got scared, went away for a couple weeks   tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250.   She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
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confusedmum123

Insurance telling me to pay unexpected amount because it was my fault?

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I received an unexpected later from my insurance telling me I should pay £525.23 (after my policy had been cancelled). I rang them up to ask what this figure was for, being told that my claim I had put before was because I was at fault. ??!! I had not been made aware of this before, neither is this in the handbook policy. Please help!!!! I thought insurance is there so it covers you up in case of an accident, whether your fault or not!! I am with only young drivers.

thank you.

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This is puzzling and I don't really understand.

 

Haven't you already paid an excess if the accident was your fault?

 

It would help if you could put up the letter please. Please redact it of your identifiers.

 

Which insurance company is it?


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That makes two ? Suggest you ask the Insurers for a written explanation and breakdown of their calculation.

 

I just wonder whether the policy was cancelled mid term and the Insurers thought the third party may be at fault. They therefore did not request the full years premium and now want it, because the fault decision has gone against their policyholder.

 

The company mentioned is Only young drivers, so i will see what details are online.


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Ok, Only young drivers appears to be an intermediary and use different Insurers to underwrite their policies.

 

Which Insurance company underwrites the policy ?

 

What type of policy is it ( what does it state on the policy wording ) ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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That makes two ? Suggest you ask the Insurers for a written explanation and breakdown of their calculation.

 

I just wonder whether the policy was cancelled mid term and the Insurers thought the third party may be at fault. They therefore did not request the full years premium and now want it, because the fault decision has gone against their policyholder.

 

The company mentioned is Only young drivers, so i will see what details are online.

Blimey! You mean we agree about something?

 

And I wish you would stop that damn cat flapping its arm because it makes me dizzy every time I read a thread where you've posted!!!


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Blimey! You mean we agree about something?

 

And I wish you would stop that damn cat flapping its arm because it makes me dizzy every time I read a thread where you've posted!!!

 

I win plenty of arguments, after the other person has given up and left the room !

 

The cat is waving !


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Is it the balance of the premium due for a years insurance? I think that some insurance companies consider that their obligations are met in the event of a claim and will need the policy paying for. The £525.23 could be what is owing from the premium for a years insurance.

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