Jump to content


  • Tweets

  • Posts

    • written to my MP but Im unsure what can be done. The carpark is under council ownership, im not so sure it was previously, but either way.
    • remember you do not await any returns you must file your defence by 4pm day 33. i notice and have edited your defence filing date of 1st feb you put in response to our questionnaire. the corrected date is by 4pm 15th feb.   plenty of lowell claimform util threads here to read           
    • Hello there!  an update and a further question for you please..    Letter was sent back to Drydens Fairfax within  the 30 days disputing the claim due to student loans deferring the loans each year.     Received a letter from Drydens on 11/12 acknowledging the letter,  saying that the account had been put on a temporary hold whilst they contact their client with details of the query and that they will inform us as soon as a response is recieved from their client.   Then yesterday another letter of claim arrives, exactly the same as the one they sent in Nov, with no response to the letter we sent back to them in response to the previous letter of claim that they sent in Nov.      Do we just need to send another response back as we sent in Nov?   What are they playing at?   SLC never replied to the SAR that we sent off in Nov either.   Thanks again for your help with this.
    • not been reading up during the down times between each stage on here? so you know whats to come next at each stage and thus what to do? part of cag is self help.........   LEGAL : N180 Directions Questionnaire (Small Claims Track) **Correct at Sept 2016** - Legal - Consumer Action Group   i would recommend you do not give lowell sols your email/sig/phone - leave those blank on their copy  
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Please note that this topic has not had any new posts for the last 1807 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I can imagine that the only issues might be whether or not they are capable of admitting a wheelchair, although somebody else my know better.

 

I wonder whether it wouldn't be a reasonable requirement for the wheelchair to be up to turn around as well.

Link to post
Share on other sites

I would say that as most of the larger supermarkets claim to be disabled user friendly and even provide those mobility scooter/wheelchairs then the space should be wide enough for one of those plus space for a normal shopper to pass with their trolley.

 

I suspect that these aisles seem to be much narrower over the Christmas period.

 

I would think that you might get an answer from a Health and Safety person.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Pages 5 and 6 in the document attached give the recommended space for a variety of disabilities.

 

Interesting document.

inclusive-mobility.pdf

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Making access to goods and services

easier for disabled customers

 

And another.

 

sp5.pdf

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

36" is the minimum requirement? Wow, can't say that 3 feet exactly sounds like a wide space for a supermarket aisle. You'd have to institute a one way system at that kind of width.

Link to post
Share on other sites

I find the most relevant issue for me is the likelihood of aisles being cluttered with displays etc.

Even though I practically live next door, I no longer use Aldi at all because of how cluttered and narrow the aisles are - I'm too wary of getting stuck to use wheelchair or scooter and can't stand in the ever present queues long enough to walk.

Luckily, I have two post offices within reach because the one in W H Smith is also inaccessible, being right at the back of a store crammed with displays blocking even the main aisle. Complaints regarding the lack of access are generally met with complete disinterest.

The comments in the first document shared by CitizenB regarding slopes were also interesting - I though it was just me being totally unfit that caused even the slightest slope to be pretty much unmanageable, but it seems lots of manual wheelchair users find them difficult. The pedestrian crossing outside the building where I live is a case in point - even my son can't get me up the slope at the far end so we have to brave the dropped kerb on the junction instead. Perhaps I should be speaking to the local council?

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

Link to post
Share on other sites

Generally speaking this is all covered by the terms of the Equality Act and the duty to make reasonable adjustments so as to not put service users at a significant disadvantage when accessing goods or services. Basically a disabled person should be able to navigate a store as easily as a non-disabled user. Any publicly accessible building should therefore be equally accessible to disabled and able-bodied users within the confines of that disability - a wheelchair user for example should not only be able to use the service having left the wheelchair at the door. There is no specific width requirement, merely that the disabled user should be able to access without any special provisions and with the use of whatever aid is required to do so (wheelchair, walking stick etc)

 

Duty to make adjustments

 

(1)Where this Act imposes a duty to make reasonable adjustments on a person, this section, sections 21 and 22 and the applicable Schedule apply; and for those purposes, a person on whom the duty is imposed is referred to as A.

 

(2)The duty comprises the following three requirements.

 

(3)The first requirement is a requirement, where a provision, criterion or practice of A's puts a disabled person at a substantial disadvantage in relation to a relevant matter in comparison with persons who are not disabled, to take such steps as it is reasonable to have to take to avoid the disadvantage.

 

(4)The second requirement is a requirement, where a physical feature puts a disabled person at a substantial disadvantage in relation to a relevant matter in comparison with persons who are not disabled, to take such steps as it is reasonable to have to take to avoid the disadvantage.

 

(5)The third requirement is a requirement, where a disabled person would, but for the provision of an auxiliary aid, be put at a substantial disadvantage in relation to a relevant matter in comparison with persons who are not disabled, to take such steps as it is reasonable to have to take to provide the auxiliary aid.

 

(6)Where the first or third requirement relates to the provision of information, the steps which it is reasonable for A to have to take include steps for ensuring that in the circumstances concerned the information is provided in an accessible format.

 

(7)A person (A) who is subject to a duty to make reasonable adjustments is not (subject to express provision to the contrary) entitled to require a disabled person, in relation to whom A is required to comply with the duty, to pay to any extent A's costs of complying with the duty.

 

(8)A reference in section 21 or 22 or an applicable Schedule to the first, second or third requirement is to be construed in accordance with this section.

 

(9)In relation to the second requirement, a reference in this section or an applicable Schedule to avoiding a substantial disadvantage includes a reference to—

 

(a)removing the physical feature in question,

 

(b)altering it, or

 

©providing a reasonable means of avoiding it.

 

(10)A reference in this section, section 21 or 22 or an applicable Schedule (apart from paragraphs 2 to 4 of Schedule 4) to a physical feature is a reference to—

 

(a)a feature arising from the design or construction of a building,

 

(b)a feature of an approach to, exit from or access to a building,

 

©a fixture or fitting, or furniture, furnishings, materials, equipment or other chattels, in or on premises, or

 

(d)any other physical element or quality.

 

Failure to comply with duty

 

(1)A failure to comply with the first, second or third requirement is a failure to comply with a duty to make reasonable adjustments.

 

(2)A discriminates against a disabled person if A fails to comply with that duty in relation to that person.

 

(3)A provision of an applicable Schedule which imposes a duty to comply with the first, second or third requirement applies only for the purpose of establishing whether A has contravened this Act by virtue of subsection (2); a failure to comply is, accordingly, not actionable by virtue of another provision of this Act or otherwise.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

I have been known to 'accidentally' drag stuff off shelves as I'm passing in particularly narrow spaces - that tends to get their attention.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

Link to post
Share on other sites
I have been known to 'accidentally' drag stuff off shelves as I'm passing in particularly narrow spaces - that tends to get their attention.

 

What can they say ? If they make to much of a fuss, tell them you want to make a complaint..

Link to post
Share on other sites
What can they say ? If they make to much of a fuss, tell them you want to make a complaint..

 

It's amazing how as soon as you may be causing damage, they are suddenly much more willing to listen to complaints about the width of their aisles!

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...