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    • Hello, I live in a house with multiple flats and when Royal Mail brought my package they didn't ring anyone, just left my package in the open when public walks to/from the park. I never agreed to this. They already confirmed to the seller that package was left in the open and wasn't given to anyone. Now the seller wants me to report this to police and obtain a reference number. My concern and source of anxiety is talking to police. I never had to deal with police before in my life and after hearing many stories how even small issues like "not politically correct" posts on social media result in record to your name. I don't understand why seller can't obtain this reference number themselves. I've provided all details and was helpful, but seller insist that I must call police myself.  Is it true? Is it something I need to do myself. I would appreciate if anyone could give me some advice. I don't want to sound suspicious, but I really don't like the idea of dealing with police. If it any help, I bought my item on eBay. Thank you 
    • Also, don't forget that the claimant has already spent about 150 bringing the claim.  Even if you agree at 600  they will still have the 150 to deal with and frankly I don't think you should be responsible for that.  The best solution will be to have the case dismissed for lack of protocol and we will deal with that in the defence.  By including that in the defence, we avoid the need for an application notice and we avoid the need for an upfront fee which you might not get back.
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    • We have heard about this waste of taxpayer money in a national crisis ... when hige amounts of it were reported 'dumped near a nature reserve .. but the saga continues Lets hope labor gets a billion back from the duff stuff supplier, and prosecutes the government figures behind the atrocious mismanagement and cronyism   PPE worth £1.4bn from single Covid deal destroyed or written off | Coronavirus | The Guardian WWW.THEGUARDIAN.COM UK government deal struck at height of pandemic described as ‘colossal misuse of public funds’  
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Defending a claim made by a floor repair company who demanded an extra £480 and walked off the job


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Hi all,

 

I have had a torrid couple of months with a floor restoration company who are now taking me to court to reclaim money they feel they are owed. I have recieved the claim and returned the response pack with a robust defense. Yesterday I received a letter of notification to the small claims track and a request that I fill in the Small Claims Directions Questionnaire.

 

I am quite stressed about the whole thing and nervous about court...not because I don't think I have a defence just because that's how the act of going to court makes me feel. So any advice you can give me is very much appreciated.

 

Here are the relevant bits:

I have a standard 3 bed 1930s semi detached. The wall had been knocked through between the dining room and the kitchen. The next job was to sort the floor out. Here's a picture of the floor :

 

IMG-20151102-WA0020.jpg

 

The job was to lift the boards from the lounge to make the necessary repair work in the kitchen/diner and replacing the boards from the lounge with chipboard (as this was going to be under a carpet). The floor guy came to quote the job up and said it would take two days for £850 + materials of around £120. When he was at the house he saw the screed where the old fireplace was however there was still laminate flooring covering the old kitchen floor.

 

He went on a cruise in the caribbean and sent 3 young lads round.

 

The young lads were surprised to find that the original floorboards didn't extend into the small, flat roof kitchen extension. There was chipboard here instead. The whole area measured around one square metre:

 

IMG-20151102-WA0018.jpg

 

On day two he phoned me up from the cruise ship asking for anther £480 for another days work to complete the job. He said this was due to the delays caused by the chipboard in the kitchen, that he had assumed the original floorboards were under the laminate flooring when he came to quote.

 

I wanted the job done as I could not use the entire downstairs of my house and there was a big hole in my lounge floor.

 

20151123_124718 (1).jpg

 

I offered to meet him half way and pay and extra £240.

 

He got very angry and shouty and later that day sent me a text saying he'd take me to court if I didn't pay up and that he'd instructed his team to leave the job.

 

I sent him a few emails explaining my side but he didn't reply claiming that he couldn't get emails on the cruise ship.

 

I waited a month and then got another company in to finish the job. They charged me £600 to not only finish the job but re-fit the floorboards over the old fireplace which had been screwed in using 6 inch screws and were loose.

 

I paid the original company £980 - £600.

 

Now we're going to court.

 

If anyone can assuage my fears about going to court to defend this please do :)

 

Thank you.

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Hi musicsyellow and welcome to CAG

 

Perhaps if you could post the particulars of claim by the claimant and a copy of the defence you submitted...so we have an all round picture of the claim and can advise on how to proceed to allocation.

 

Regards

 

Andy

We could do with some help from you.

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Hi Andy,

 

Here are images of my defence paperwork. I'm at work at the moment so I'll try to take photos of the claim itself when I get home but each area of the claim is directly addressed in my defence.

 

Thank you,

 

Andrew

 

Defence 4.jpg

Defence 2.png

Defence 3.jpg

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Please would you post your documents in pdf format. They are often too small in JPG.

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Do it with an editor or with postit notes before you scan.

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Struggling to get you a PDF. I don't have an editor and my defence was submitted online not on paper so can't use post-its and scan (don't have a scanner either). I've tried again with the defense sections by zooming in. Hopefully these are easier to read.

 

Defence 3.jpg

Defence 1.jpg

Defence 2.jpg

Defence 4.jpg

Defence 5.jpg

Edited by musicsyellow
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  • 2 weeks later...

What stage is the claim at now...is it stayed?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Okay once you get your Notice of Allocation...post up and we can run through the directions with you.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Unfortunately we are not judge and jury...the court will decide...but if you felt it didn't have prospects nor right and just you wouldn't of issued the claim

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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