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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty Hotpoint Tumble dryer from John Lewis Bought dec 2012


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Hi all,

 

Bought a hotpoint tumble dryer from John Lewis back in December 2012.

 

So far I have had no problems.

 

In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use.

 

Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened.

 

I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that the one they sold me in the first place was never fit for use of more to the point safe to use.

 

Any help much appreciated.

 

Kind Regards

 

BB

John lewis tumble dryer indesit_Redacted.pdf

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I don't think that you could possibly claim for a replacement on a three-year-old machine because of a potential hazard.

 

I think that you will have to wait until your house burns down.

 

You signed up for the modification and I think the opposition is that you will have to wait and have it done. I must say that a week seems a rather long time for the engineer to arrive – but if this is what the situation is and what you have agreed to then I think you have to be patient.

 

I think a smart thing to do would be to ask engineer the same time to check machine out and see if it's going to need any repairs in the near future. Maybe he or she might even give the machine a service for you

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I don't think that you could possibly claim for a replacement on a three-year-old machine because of a potential hazard.

 

I think that you will have to wait until your house burns down.

 

You signed up for the modification and I think the position is that you will have to wait and have it done. I must say that a week seems a rather long time for the engineer to arrive – but if this is what the situation is and what you have agreed to then I think you have to be patient.

 

I think a smart thing to do would be to ask engineer the same time to check machine out and see if it's going to need any repairs in the near future. Maybe he or she might even give the machine a service for you

 

Thanks for the response, hopefully the above scenario does not happen touch wood.

 

Thanks BF

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