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pension credit/pension pot

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my question is regarding my pension pot which I have taken it was with the national coal board, I received it 7 weeks ago and reported this to pension credit as it was over £10,000 but below £16,000 my ncb pension was paid monthly which has now stopped. I was told by pension credit I would receive extra money as it would be treated as what they call a better off claim plus they would take £1 every £500 above £10,000, after hearing nothing for 4 weeks I rang them and they just told me the same thing three more weeks have gone by and have still heard nothing, is this a normal time to wait for it to be sorted out, can anyone enlighten me please

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The time for waiting can be long I am afraid, if you have any doubts give them a gentle reminder... Re assessments can take up to 12 weeks or more in some areas

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thanks mikeymack2002 I was thinking they were going to leave it as it was as they still paying me same money with no deductions

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