Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Nationwide is facing mounting criticism from savers.This is a result of the cuts it has applied to savings rates in the wake of the Bank of England's decision to cut the Base Rate to 0.1 per cent. View the full article
    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)   EDIT:  And well done for contacting the other person to tell them what's happened.  You did the right thing
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
  • Our picks

MrJohnW

Help with law regarding the recording of calls.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1592 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

I quite often record calls to companies so there can be no confusion on what was said. I am aware I do not need to inform them or gain permission as the recordings are for my own records only and I need the other parties permission to use the recording for any other purposes such as supplying it as part of a complaint against them.

 

However, what is the law regarding Transcripts of the call? If I sit and transcribe it can I legally supply a written record of the call as part of a complaint without requiring permission?

 

The call in question is one that happened between myself and a Senior Revenue Officer of my local council and he is now telling porky pies as to the things he said on the phone.

 

Thanks

Share this post


Link to post
Share on other sites

I have to start off by saying that I don't know if the rules relating to transcripts are different from the rules relating to recordings – but I expect that they probably are exactly the same because the transcript is sourced from the recording.

 

However, I would have no hesitation using a recording – for a transcript as part of any official complaint to some formal body and tended to them under conditions of confidentiality.

 

If you really have caught somebody out telling porkies then if they object to the fact you recorded the call, you can tell them to sue you.

 

The rule is that you can record as long as you using it for your own purposes – and this means your own private purposes


Share this post


Link to post
Share on other sites

You are allowed to covertly record for personal use as per the data protection act. You can then use said recordings in a court room as per aricle 6 'the right tons fair trial' provided it is 'in the interests of justice'. There's loads of case law on this which I don't have to hand. I've done it myself against a previous employer.

Share this post


Link to post
Share on other sites

According to the faq on the Ofcom website I need the other parties consent to give it out to a third party and if I do not have it it is a tort offence.

 

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

 

I intend on supplying it as part of an official complaint I am making against him as he said some things that are not truthful, were very upsetting to me and were extremely negligent in his duty as a public servant and a fellow human being.

 

He knows the call was recorded as I told him towards the end of the call to clarify I had what he had just said on tape. He tried to call me a criminal and I put him right stating it was for my own records and I do not need his permission to record it nor do I need to tell him about it.

 

My concern is that he he now denying he said certain things(one of them was so outrageous I got him to repeat it to make sure that he had indeed said it) and wants me to provide a recording as part of the complaint so he can press charges or use it as leverage to make me try and drop it(the local papers would have a field day with it).

Share this post


Link to post
Share on other sites

I think you should call his bluff. There is nothing unlawful about recording telephone calls as an individual, or disclosing that as part of an official complaint.

 

The Ofcom website says 'Under RIPA it is a tort to record or monitor a communication unlawfully'. The key word is 'unlawfully'. The rules specified in the various pieces of legislation referred to on the Ofcom website set out a number of restrictions which apply conditions to the circumstances in which businesses and the government are entitled to record communications. These restrictions don't apply to individuals.

 

If the recording contains 'personal data' relating to the individual you spoke to, use of the recording would be subject to the requirements of the Data Protection Act. This allows you to use the recording subject to reasonable constraints. In short, you are allowed to disclose personal data under the DPA where that is needed for you to pursue your legitimate interests, except where there that is an unwarranted intrusion on the data subject. For example, it would be perfectly reasonable to disclose the recording or transcript to people dealing with your issue in order to prove what you were told over the phone, but it would not be reasonable to upload the recording onto youtube purely to make fun of this individual. Assuming you are using the recording sensibly I really don't see a problem.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Share this post


Link to post
Share on other sites

Go do it

 

I once got £350 out of a company solely on the reliance of a phone call tape via true call

 

I sent a transcript and the needed portion of audio on a CD

 

DX


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

I thought it was only a business that needed to state that calls are recorded?


If I have been of any help, please click on my star and leave a note to let me know, thank you.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...