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    • I received PCN's from TFL and Southwark. 08/06/19   I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA.   TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply.   (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine).   I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage.   I complained again through resolver.co.uk and Marston lied again.   Then I sent ALL my info and evidence etc.   They then took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc.   TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it.   The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler.   I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain.   I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Basically; regarding the footage: my initial message to them, I made myself seem unaware and 'stupid' so they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' so they can't uphold my complaint, then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal) so when they received the in-depth response, I think they got scared, went away for a couple weeks and tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250. She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
    • yes. Did you earn over £12,500  with that employer during the year?
    • No it was 1250L I guess that's the tax allowance limit code?    Cheers
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Council landlord data protecton?

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Hi folks,


Can you help me out here in respect of the data protection act?

I'll explain in simple terms.


My partner has recently (a few weeks ago) added my name to the tenancy on this

local government landlord property.

We live together at this property and have done for a few years, our landlords are very well aware of this by the way.

All of our income goes into my partners bank account and she pays all of our bills from her bank account. its simpler tnat way and she micro-manages well.


Yesterday right out of the blue we received two seperate bills from our water supply company.

One to my partner and one to me.


My partner rang the water company to ask why and was told that our local government landlords had emailed them with my details and told the water company to add my name to the bill.

The water company closed my partners account and opened a new one with my name added to it.


Now, my partner is very angry about this because she pays the bill and not the local government landlords. It is her bill and she pays it from her bank account.

The problem we have is the local government landlord did not tell us or discuss it with us and neither did the water company.


What legal right if any does the landlord have to pass my information on to a thrid party and instruct them on my partners behalf or on my behalf?

As fas as we are concernd the water account has nothing to do with our landlords, they don't pay it.

If any arrears were incurred it would still have nothing to do with them. We are not in arrears with any payments by the way.


We are well aware of the dirty dishonest business of our local government landlords and have just won our compliants against them through one Ombudsman.

Our complaints against them is under investigation with another Ombudsman.

We do not trust our landlords at all in any way and I can't go into details for obvious reasons.

Lets just say they behave much like rogue private landlords and very childishly.


I will go to the ICO if needed, not a problem.

Any advice will be much apprecaited.

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I would check your tenancy agreement, chances are there is a clause saying you are responsible for all utility bills and they reserve right to pass your details on.


These people are used to dealing with people with sawdust between their ears.


I would never agree to my information being shared in this way


In fact the first thing I do is change the name on utility bills to a 3rd party, I pay the bills but it is my way of controlling data.

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