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Car accident - Insurance repairer

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Evening.

 

On Christmas eve i ran into the back of someone else. 100% my fault and because of the holidays the car couldnt be inspected until Jan 8th. It is perfectly drivable.

 

Took it to local repairer that esure uses and it needs front bumper, front cross member, both wings dented and both headlights. Had to call insurer twice to get dates to get the car booked in and was booked in tomorrow 26th.

 

The repairer has called to say that the courtesy car has a fault and we will need to wait till thursday. Not much of a problem as things like this happen but i had arranged a day off work and not off until the weekend again but they are closed. Although they are a large dealer/repairer they cant give me any other car.

 

So the next date is now the 2nd week in Feb.

 

I have been very patient in waiting in the car being booked in but this is too long for me now and want my car fixed as this is what we pay insurance for.

 

So i have a few questions. - The repairer is Lookers (landrover) and after searching online, they probably wont be using genuine parts. My car is a 5 year old Vauxhall. Should i be concerned about this.

 

Should i chose my own repairer as usually when there are problems (with me anyway) at the start there will be more to come :razz::razz:

 

Ive tried to call esure but have been on hold for 30 minutes and fed up now.

 

 

 

 

ta

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I would say yes be wary. You own a Vauxhall not a backstreet copy and are entitled to have the vehicle put back to the same condition it was before the accident. That doesn't include non genuine parts as it then wont be a Vauxhall.

Edited by Conniff
Amended car make

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your car is a vauxhall?

an authorised repairer should use genuine parts. it shld nt matter who the repairer is (eg cld be joe bloggs auto repair), so long as they use genuine parts and are quality repairers and approved as instructed by the insurer. you cld offer an alternative, it wld likely have to be an insurer approved one though.


IMO

:-):rant:

 

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Thanks,

 

Yes car is a Vauxhall being repaired at Landrover. Now spoke to insurer who were very helpful and they will call garage in the morning. I asked if genuine parts were being used and he said it would not be genuine parts although equivalent parts would be used with a 5 year warranty.

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ok. manufacturer approved equivalents where possible? but, cant see there being an equivalent bumper for eg. unless there are generic (approved) ones of equivalent quality (maybe better quality... :))! sounds like scrimping otherwise. i know that i wld want at least the manufacturers listed (approved) parts on my repair if under insurance. as you say, thats what was insured


IMO

:-):rant:

 

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ta Ford. They are phoning back in the morning.

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Sorry, can't comment on your problem, but daughter had to phone her insurer today (sheilas wheels) and was also kept waiting a similar time. I tried to phone SSEB (electric provider) and again had to wait forever for a call handler. Seems par for the course nowadays.

If these large companies insist on using call centres, are they not under some obligation to answer calls timeously???

Is there nothing can be done about this dire situation.

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If they are using 'manufacturer approved' parts, and you are happy with that, then you would be within your rights to ask to see the manufacturers certificate that approves those parts.

Challenge them.

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The insurance policy booklet will very likely state what they agree to in terms of replacement parts, often this depends on the age of the vehicle.

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The insurance policy booklet will very likely state what they agree to in terms of replacement parts, often this depends on the age of the vehicle.

good point

eg p16 para 2 'parts' here

http://www.esure.com/wcm/groups/public/documents/webcontent/wcmprod_es_motor_policy_booklet.pdf

 

ps, see also the bit about choosing your own repairer, para 4


IMO

:-):rant:

 

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recently had a car repaired by a GOLD star approved body specialist "Lookers Speke" first time we went to collect was 4 day's later than originally agreed, this caused us to have to driver 80 miles round trip

 

First collection refused not ready bumper insert was still damaged, paint had run's in it

 

Second collection early afternoon (again had to arrange child care drive 80 miles trip) originally refused car seat's and door cards were covered in dust, bird poop all over paint work

 

took car away with a replacement number plate with lookers written all over it that was screwed to bumper (Old plate was undamaged and had no screws in it) not happy and insurance company ignored all complaints

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All sorted. Car is away and they confirmed that it is oem parts. Just glad its now being sorted.

 

esure were straight onto the repairer and sorted it out,

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