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Hi all!


I was hoping someone here could possibly provide some help/advice with the situation I am in. (first time I have dealt with anything of this sort so excuse the ignorance)


To put sum up:

  • signed up with Xercise4less sometime in October 2014, while studying at uni at £9.99 p/m
  • moved out from uni the following year in August 2015
  • called the gym, I believe in aug/sept to terminate my membership, and explained I had moved out
  • I was told I would need to provide proof that I was now living in a new address (my family home).
  • I explained that I may not get a letter to my home address for while, and the person advised that I could simple called my bank to cancel the direct debit


So I received a text sometime last week from CRS with an urgent request I call back, not thinking much of it I called back (I now realise I shouldn't have) and they explained I had outstanding payment with Xercise4less gym. They explained that they have sent me a letter explaining the situation, I told them that I would not have received that since I have already moved out of the address where the gym I signed up was.


I was a bit taken back by the call and was hesitantly in the process of paying the fee over the phone. Fortunately my better judgement decided against it and I instead asked for a new letter to be sent to my home address. The gentleman over the phone claimed I could settle the issue with a payment of around £75 and was insistent I do so.


Received the letter a few days ago, which states I am required to pay something like £170, with £100 in fees of some sort (sorry I don't have the letter with me to provide exact details).


Not sure where to go with this, I do not remember whether I signed a 12-month contract or if it was rolling monthly.

From reading other threads I understand I should keep my contact with the parties strictly written and not over the phone, but I have already naively spoken to a representative over the phone so I am worried that may have hindered any future appeal...


Thanks for taking the time out to read this far, any help would be very much appreciated!

Edited by originaloreo
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Don't beat yourself up about speaking to these clowns over the phone, now you know better, so if they ring you in the future you can just laugh and hang up.


It is likely that this was a 12 month contract so, going by what you have said you would probably owe a maximum of two payments, can you remember if it was August or September you called them to cancel?


Any fees they have added are unenforceable and you can definitely ignore those!


Slick will be around to pen you a response to them, which will offer them a final payment of one or two months fees? but only if they agree to it within a certain time frame, failing which, you will pay them nothing, and they can then be ignored as they go through their entire laughable threat & intimidation process, culminating in Spratt Endicott solicitors attempting to intimidate you into paying hundreds, before they give up and hand it back to the gym.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Hi Oreo and welcome to CAG


I'm so pleased you decided NOT to pay CRS as I doubt you owe them any more than £9.99 in total.


You should read other threads and find a suitable letter to send by post to Harlands (not CRS). You need to tell them :-


1. Note my current address is xxxxxxxx xxxxxxxxx xxxxxxx, and I will deal with this matter in writing only.


2. I contacted Xercise4Less gym at [town/city] in August 2015 to cancel my membership as I was a student and had moved away from the gym on finishing Uni.


3. The most I owe you is £9.99 for the month's notice which I should have given before stopping the DD mandate.


4. I will only pay this if you confirm in writing within 14 days that my payment will settle this matter in full.


5. After 14 days my offer will be withdrawn.


6. I will not pay any admin fees added by Harlands/CRS.


That's all you need to do for now. Send the letter to Harlands and get a free Certificate of Posting at the PO when you send it.


Oh, and stay OFF the phone completely from now on.



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