Jump to content

 

BankFodder BankFodder


avoidplusnet

 Plusnet, CISAS ruling and disputed debt sent to debt collectors

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1482 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi everyone,

 

I'd be grateful for any advice you can offer:

 

Plusnet offered terrible service so I reported them to CISAS. CISAS ruled that a) plusnet had to pay us £250, b) get our services working and c) if we decided to leave were not to charge us for any outstanding contract charges.

We did decide to leave and in Dec 2015 I received an email informing me I needed to pay a final bill including outstanding contract charges.

I responded asking for an itemised bill by post, and pointed out that they were instructed to not charge me for outstanding contract charges. I never received a response to this email, nor an itemised bill.

I had prior to December been 'locked out' of my Plusnet online account so I had no means of checking the bill.

 

Early Jan 16 I received another email from Plusnet- again, informing me I needed to pay a final bill including outstanding contract charges.

I forwarded the initial email I had sent in December, again asking for the same information.

 

Last week I received a letter from a debt collection agency on behalf of Plusnet.

 

Plusnet have proved themselves to be utterly vile; they know I have a disabled son who suffers from anxiety and they - for many months - would instruct engineers to just turn up without any notice, even though I informed them of the problems this causes, and CISAS ruled in our favour over this issue.

I have emailed CISAS with this information but wondered if there was anything else I should be doing and would be grateful for any advice.

 

Thank you.

Share this post


Link to post
Share on other sites

Hi APN, Welcome to CAG

 

Send a copy of the CISAS ruling, along with a complaint to

 

andy.baker@plus.net

 

Thisll end it swiftly. Ignore the DCA, There isnt anything else they can do to you at all


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...