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Natwest SAR and defaulted debts

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Hi everyone

I'm in the process of sorting out all my old debts, and I've just sent Natwest bank a SAR (well 2 actually) relating to two accounts that appear on my credit files shown in default state from 3-4 years back.


I just had a call from a person within their data protection team asking me to clarufi what I was aslking for in my SAR. I told them everything they help about me at Natwest relating to those two accounts!

He then said I need to go into a branch to ID myself, because the address on my correspondence they didn't have on any of their systems! Never had this before with a SAR!


Are they meant to be calling me? Anyone else had this problem as above? Advice?



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Yes they do this and its perfectly fine to do so under ICO Rules. :)

Plus it speeds up the process...


i would go into branch with ID etc


We could do with some help from you.


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Receptaculum Ignis


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Oh right ok... didn't have to with MBNA!

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