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tony3x

Refund of Ebay Final Value Fee

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I sold an item of my sons on Ebay before christmas.

 

I was led to believe by my son that the item was fully working (I know I should have checked)

 

On the day it was delivered the buyer messaged me to ask for a refund as it did not work. I agreed to this straight away and asked the buyer to return the item The buyer escalated the item to Ebay at the same time. The buyer sent the item back to me 8 days after they received it when I got it I tried to process the refund. For some reason Ebay/Paypal would not let me do this so I had to ask Ebay to do it (I suspect because the buyer escalated the case). Th buyer received his full monies.

 

Ebay will now not refund me the final value fee as they say the buyer was unhappy.

 

I am getting no where with their customer service, anyone got the CEO's email address.

 

What a joke of an organisation they are.

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you will not get anywhere join the queue , they are hopeless after 1st 7 days


:mad2::-x:jaw::sad:

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CEO

 

Email dwenig@ebay.com

Telephone 408-376-7400

Fax 408-376-7414

Website http://www.ebay.com

Personal Twitter @devinwenig

Social Media T


 
 

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Thanks guys.

I know it will be cutting off my nose to spite my face by I may close my account (and Paypal) if I don't get the answer I want.

 

I have abided by their time scales but they seem to overlook this.

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There is a call us button, or callback on ebay site, use that, and speak to a supervisor. might take a few tries.

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