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    • I received PCN's from TFL and Southwark. 08/06/19   I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA.   TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply.   (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine).   I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage.   I complained again through resolver.co.uk and Marston lied again.   Then I sent ALL my info and evidence etc.   They then took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc.   TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it.   The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler.   I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain.   I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Basically; regarding the footage: my initial message to them, I made myself seem unaware and 'stupid' so they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' so they can't uphold my complaint, then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal) so when they received the in-depth response, I think they got scared, went away for a couple weeks and tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250. She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
    • yes. Did you earn over £12,500  with that employer during the year?
    • No it was 1250L I guess that's the tax allowance limit code?    Cheers
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Hi my first post so please excuse any mistakes.

 

Yesterday I was woken up at 6.45am by two burly bailiffs from swift stood in my hallway, they had let themselves in via an unlocked door. The debt is for council tax I owe £184. I asked them to leave as I suffer poor mental health and got upset very quickly. They asked to see my medication but I was so flustered I couldn't find it. I told them I suffer badly with anxiety and paranoia and couldn't cope with them being there I quickly became anxious and stated behaving quite manically throwing DVDs at them etc.

 

Probably sounds an over reaction but I seriously couldn't cope. The one then started writing out a levy of goods which included my sons TV my landlords sofa a broken computer and the DVDs I launched at them. I was led to believe that the only way I'd get rid of them was to sign and as my children were waking up I did under duress to get them to leave. They informed me they would return today at midday to collect payment in full which I told them numerous times I don't have the money.

 

I then filed a complaint with swift which for now has suspended any further action but I know this is only short term. I'm not disputing the debt not trying to not pay.

 

Where do I go from here? I now feel unsafe in my own home I haven't stopped crying I feel violated that my pleas for my mental health were ignored and I'm angry I signed the levy under intense distress.

 

I'm a single mum with 3 dependents receiving ESA and awaiting assessment for pip.

 

Thanks in advance

Edited by citizenB
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Your debt will now have increased significantly. Contact your LA with proof of your condition. If you send it by post it may get lost. I would recommend going to the offices of your LA and have them scan the documents in to their system. I suggest you get a stamped receipt for this and kep it safe.

 

Then make a formal complaint as to the EA negligence. Then contact your MP for more help.

 

The fact you threw stuff at the EA is assault. Please refrain from this in the future as it will cause you many issues.

 

As you are on benefits? If so you can ask your LA to take a small amount from it to pay the debt off. If you fail to do any of this it will make the situation even worse.

 

The fact you signed the agreement they can now get entry by force if necessary. Please contact yor LA asap. If you ring them ease record this call and get their response in writing too.

 

Finally if you happen to get awarded Pip then again take your award letter to your LA.

 

Finally have you made any application for the Severe Mental Impairment payment? If not do so straight away as you maybe able to have the claim backdated to the start of the year. This would then possibly wipe out the debt.


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Thread moved to correct forum - this is purely an administrative move.


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Also mention to the council that the goods "Taken into Control" would not cover a fraction of the debt now at least £489 with the fees, if removed and sold, also mention in any complaint they listed third party goods as in LL's sofa

 

Does your Tenancy Agreement say Furnished or Part Furnished, and is there an Inventory of the LL's property? if so copies of them to council also.

 

Could you post up a complete list of what is under control?


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Hi my first post so please excuse any mistakes.

 

Yesterday I was woken up at 6.45am by two burly bailiffs from swift stood in my hallway, they had let themselves in via an unlocked door. The debt is for council tax I owe £184. I asked them to leave as I suffer poor mental health and got upset very quickly. They asked to see my medication but I was so flustered I couldn't find it. I told them I suffer badly with anxiety and paranoia and couldn't cope with them being there I quickly became anxious and stated behaving quite manically throwing DVDs at them etc.

 

I then filed a complaint with swift which for now has suspended any further action but I know this is only short term. I'm not disputing the debt not trying to not pay.

 

Where do I go from here? I now feel unsafe in my own home I haven't stopped crying I feel violated that my pleas for my mental health were ignored and I'm angry I signed the levy under intense distress.

 

I'm a single mum with 3 dependents receiving ESA and awaiting assessment for pip.

 

I am pleased to hear that Swift have put the account on hold whilst considering your complaint.

 

First things first.....please ensure that you LOCK your door. Whether it was unlocked during the night I do not know (but it was unlocked at 6.45 am when the enforcement agent visited).

 

The debt to the council stood at £184. Before getting to the very late stage of a personal visit from the bailiff you should have received a Notice of Enforcement from Swift to advise you that they have been instructed to enforce the debt. This letter would have included a Compliance fee of £75. The letter is of vital importance given that it provides a period of time (known as the 'Compliance stage' ) for you to outline a payment proposal. During the compliance stage any 'vulnerability' should also be brought to the council's attention.

 

Did you contact Swift (or the council) on receipt of this letter?

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Not sure if this still works but it would be helpful if you still have the letter from Swift that told they were now handling your Council tax. This is called the Compliance letter and gives you seven days to contact them. The seven days start from the day you received the letter. Can you remember when it arrived? Also what was the

date on the letter. Just as we have to comply with the Law, so do Swift so they have to adhere to not visiting until 7 clear days [NOT 7 days but 7 clear days] have

elapsed after receipt of the letter.

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