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mrsbru

wrong selling price on website

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sorry if this is in wrong section, today Argos were selling on the site a dining table and chairs for £19.99. (was £215.59 £19.99) plus £8.95 deliver charge, seeing this bargain i have purchased it using my paypal account to pay. A friend also was trying to purchase this online but couldnt get through to her basket so called argos customer service line who told her "its a pricing mistake and will be taken off the site ASAP). checking my paypal account it tells me the payment is pending ......

 

This is a temporary authorisation to make sure your funding source will cover the payment. Your funding source will be charged when Argos Limited completes your order.

 

my question is this, can argos refuse to honor the sale and simply not complete the order, its their mistake and the item has been on the page for well over 4 hours now.

 

many thanks in advance

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They could but I think they should honour it in this case. Would it be worth an email to Head Office I think?

 


 

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The contract is not formed until the item is actually sent. They can legally cancel it at any point up to the moment it leaves them.

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Argos have the right to refuse selling the item to you,however email their CEO in this case and see if they will honour your purchase,it may depend on just how many other potential customers tried to purchase the item at the £19.99 price

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I would be checking to ensure that they weren't trying to take more than the £19.99 from my account ?


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The contract is not formed until the item is actually sent. They can legally cancel it at any point up to the moment it leaves them.

 

IF that's what their T's and C's say.

 

Otherwise the contract can be deemed to be formed when they take payment (completing payment, rather than a pre-auth or 'payment hold').

There needs to be offer, acceptance of offer, consideration by both parties, and intent to create 'legal relations' (a contractual relationship).

 

If they say "contract only formed when goods dispatched" as one of the conditions : they are saying that they don't intend to create the contract until that point, and either side can withdraw up until that point.

 

Additionally, it isn't unreasonable for them to note that 219.95 -> 19.99 is most likely an error rather than a deliberate offer (or, phrasing it better : deliberate 'invitation to treat')

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their website will say Errors and Omissions excepted or E&OE. Standard stuff so no, you cant hold them to it, esp as you know it is wrong.

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As long as they made the pricing error and you bought it during that time you should get the chairs for the reduced price.

Your friend will most likely not be that lucky...

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