The Outlet

[johnjordan]

Yesterday as my wife was leaving The Outlet store in Coalville, Leicestershire along with a couple of other people the alarm went off.

 

 

As my wife had not purchased anything she had no reason to be concerned and carried on down the road

to her surprise a shop assistant came running after her and insisted she return to the store.

 

 

My wife quite rightly in my opinion refused whereupon the assistant demanded to look through her shopping bag

but again my wife refused although she did take out a couple of items she had bought elsewhere

and suggested they may have set the alarm off.

 

As the situation was now getting very upsetting my wife reluctantly returned to the store entrance

and three times walked through the alarm panels which obviously did not go off;

the assistant then said it must have been the wind that set them off.

 

I am returning to the shop myself today to ask for the address of their head office as my wife was hugely humiliated in front of other shoppers

but would appreciate some advice as to what other action she could take, if any.

 

Thank you.

[fkofilee]

Dont bother - Check their site and also email;

 

[email protected]

[i hate bailiffs]

Just how you expect someone to act who has nothing to hide

Why not cooperate

 

Mountain out of a mole hill

Move on more important things in life to worry about

[silverfox1961]

Hi

Strangely enough, I agree with both of the above statements. In the 'grand scheme of things' this is a minor matter which will have been forgotten about by the staff and other people in the area at the time.

 

On the other hand, why did the assistant not go after the others who left at the same time and just picked on your wife? Was she the only one with a bag? What attitude had the assistant got? Polite? High and mighty? Far too many variables to make a considered response.

 

The two chains of thought here are

a) She has done nothing wrong therefore what right do the staff have to stop her and demand to examine the contents of the bag.

b) She has done nothing wrong but for the sake of it, just show them.

 

I agree with emailing them if only to ensure that they make the staff aware of their responsibilities in dealing with issues like this.

 

As an aside, can you imagine someone has been to an 'adult' shop and bought a 'toy'. The embarrassment would be huge.

[fkofilee]

Hi

Strangely enough, I agree with both of the above statements. In the 'grand scheme of things' this is a minor matter which will have been forgotten about by the staff and other people in the area at the time.

 

On the other hand, why did the assistant not go after the others who left at the same time and just picked on your wife? Was she the only one with a bag? What attitude had the assistant got? Polite? High and mighty? Far too many variables to make a considered response.

 

The two chains of thought here are

a) She has done nothing wrong therefore what right do the staff have to stop her and demand to examine the contents of the bag.

b) She has done nothing wrong but for the sake of it, just show them.

 

I agree with emailing them if only to ensure that they make the staff aware of their responsibilities in dealing with issues like this.

 

As an aside, can you imagine someone has been to an 'adult' shop and bought a 'toy'. The embarrassment would be huge.

 

Why return to store? Avoid confrontation and getting angry. Just pen a letter or email to HO