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Unicom / Verastar Refund Termination Fees -**refunded out of court**

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A lady from Sheffield recently commenced court action against

Unicom / Verastar to claim a refund of the termination fees she had paid to Unicom

and also to claim compensation for the harassment she had to endure due to Unicom’s debt collection procedures.

 

 

Unicom settled out of court and paid the full amount she had claimed.

 

BBC Radio 4 ran an item about this on their You & Yours consumer programme

and it can be heard by clicking here http://www.bbc.co.uk/programmes/b06wc6qp

 

Further details can be seen by clicking here http://www.ispreview.co.uk/index.php/2016/01/sheffield-dinner-lady-wins-compensation-from-troubled-uk-isp-unicom.html

 

I think this will be of interest to people who have been faced with demands for termination fees from Unicom.

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titled done as requested with a change

 

 

hope this is ok

will alert far more people.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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http://www.ispreview.co.uk/index.php/2016/01/sheffield-dinner-lady-wins-compensation-from-troubled-uk-isp-unicom.html

 

A dinner lady from Sheffield (England) has finally ended a two year battle with telecoms and broadband provider Unicom (Universal Utilities / VERASTAR) by receiving compensation of £718.35, after the ISP initially denied ever having offered her a service with “no termination fee“.

 

Unicom has already earned itself somewhat of a flaky reputation for sales tactics and Ofcom recently fined the provider £200,000 for misleading consumers over the sale of their fixed line telecommunications services (here), while also ordering them to compensate customers.

 

 

 

On 8th December 2015 Unicom finally agreed to settle out of court and paid Mrs Furniss the full amount of £718.35, although they didn’t apologise and merely stated that their offer “is not an admittance of fault, but has been made entirely as a gesture of goodwill so that both parties can avoid a time consuming court process.”

 

It is quite bizarre that they deny any fault when their own telephone recordings confirm what Mrs Furniss had been saying all along and the Company had breached its own terms!


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Radio 4 also interviewed several other Unicom customers who all complained about the same thing. They were told that no termination fees would apply if they ‘ceased to trade’ but when they closed down or sold their business , Unicom applied termination fees and commenced their debt collection procedures. Unicom were invited to be interviewed by Radio 4 but they sent a written statement instead which said “No termination fees are charged if a business closes down. In Jayne’s case there was some confusion because her business was sold onto someone else”.

The verbal contract agreement clearly states “No termination fees are payable if you cease to trade”. Jayne sold her business and therefore she ceased to trade. What is confusing about that? Incidentally, the new owner of Jayne’s business remained with Unicom and agreed a new contract with them. This means that Unicom profited twice from the same premises – the income from the new owner and termination fees from Jayne!! That is until Unicom refunded Jayne’s termination fee ‘as a gesture of goodwill’ .........

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