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Help with Concentrix

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All I seem to be reading about Concentrix, is horror stories.


I have recently moved and am being investigated for living with someone, however I am not,

after reading everyone's dealings with this company, I am getting concerned.


As I've just moved, I was unable to provide a years worth of bills, and as they very kindly sent me the letter on the 18th Dec

asking for the relevant date by the 7th Jan, there was no way I could ask the utility companies to send me a years supply of bills

as there was no guarantee I'd receive them by the deadline for mailing.


I send April to November bank statements, tenancy agreement, 1 gas/electric/water bill.

A council tax evaluation from the previous address, and an updated for the new address.

I am really concerned that it's not going to be deemed enough evidence.


I receive child maintain for my 3 children, and somethings family help if we're struggling, I'm worried that will affect things.


Can someone just put my mind at ease a little bit?

I can't afford for things to stop, because of evidence!!



We aren't living with anyone, so their shouldn't be a problem. I've just heard so many stories!


Also I sent my documents by Royal Mail Special Next Day before 1pm,

on the 5th Jan, it is, according to there system "lost in transit"!!!!!!



According to Concentrix it arrive on 9th Jan!!!



I could have lost my Tax Credits just for that!!!

Can I claim my money back for posting??


Thank you!!

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Well, I sent all my evidence (2nd Jan) and today received the all clear, so it's not all horror stories BUT i'm sure they'll find another way to try and stop my WTC.


My advice would be to get as many people as possible to write to them to confirm your situation and/or ask them for their permission to put their contact details in your covering letter to them so if Concentrix wish to contact them for their confirmation of your situation, then it's up to them to do so.


It's what I did and being open with them and offering them many opportunities to gain information from people you know, may make them realise you are hiding nothing.


Professionals/employers etc ideally, but anyone who has any clout will be useful. Copy in your local CAB and MP - plus landlord if you have one, and they'll know you are serious.


If you gain any more evidence in the meanwhile, send it in. Don't worry about reclaiming postage costs, you've enough to think about without that.

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