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    • Thanks Dx,    For some further information, the holiday was booked as a package holiday for 2. One of the 2 had to be changed, and changing costs £700 for a new flight as "tickets had been issued and they cant do a name change". I cant quite figure out how compensation works for things when it comes to package holidays.    From what I can tell  - The plane was due to land in Turks and Caicos to drop off passengers, something happened during descent, resulting in technical fault.  - The rest of the original flight from Turks & Caicos -> Montego Bay was cancelled  - A New flight was put on today, which was then delayed by 1.5hrs aswell  - Hotel was provided for the night after much hassle.  - 1.5 days, 2 evenings of holiday lost  If I understand correctly, since the original flight (LHR -> Turks -> Montego Bay) was cancelled, they are both entitled to a refund on that full flight? I can't quite work out if they are only entitled to a refund for the equivalent of Turks -> Montego Bay, or for the full LHR->Turks->Montego Bay, since it was issued as one ticket/all Virgin, and they should have arrived yesterday..?)  I can't work out how to get the cost of that compensation, or whether its a set figure, and how the loss of days of holiday is factored in   I am aware:  If you received less than 14 days’ notice of the cancellation, you are generally due compensation, awarded in pounds or euros depending on where your flight was due to depart from, according to the following scale: £220 / €250 for all flights of 1,500km or less (e.g. Glasgow to Amsterdam); £350 / €400 for all flights between 1,500km and 3,500km (e.g. East Midlands to Marrakech); £520 / €600 for all other flights (e.g. London to New York). Compensation will be reduced by 50% if the arrival time of the replacement flight doesn’t exceed the arrival time of the original flight by: two hours for flights of 1,500km or less; three hours for flights between 1,500km and 3,500km; four hours for all other flights. So I "think" its £520pp for the flight part as compensation (7500km)... but some sites say its a full refund for the flight... is it both?  Thanks,  Ryan  
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Con using Lloyds Bank name - be aware


laidy_ma
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Just to let you know that there is a con going around at the moment.

People receive the letter attached below. The free phone numbers in the letter don't belong to Lloyds. If you call them they will try to con you. Ignore or report if you receive one of these CON letters. Not sure if similar letters have been sent 'on behalf' of other banks.

Loyds-spam.jpg

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The number that has been posted does belong to Lloyds. Just checked with their Phonebank team who transferred me to their Fraud Operations team.

 

They verified it as their number. Note I rang on 0345000000

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Hm Ok. I was told by the person who received the letter that they called the Lloyds NEW numbers

- the ones you probably rang(not these in the letter) and Lloyds told them that they did not send this letter and it is a CON and to ignore it.

 

 

I have not received the letter myself so can't confirm the above information as 100% genuine but thought it is worth posting.

 

If you think the information is not relevant please delete the post.

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The number on the letter is a genuine Lloyds number:

If you think you may have fallen victim to fraud or identity theft when using Mobile Banking, please call us as soon as possible:

0800 917 7017 (+44 1733 347 636 from overseas).

https://www.lloydsbank.com/online-banking/mobile-banking/mobile-security.asp

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The payment they refer to within the letter, is it something you were aware of ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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CtizenB the above letter I uploaded belongs to somebody I know who e-mailed it to me to make me aware of the CON.

 

 

All I know is that she contacted Lloyds directly and they told her that they have not sent the letter..

. I cannot be sure how genuine the whole 'thing' is but thought that it is worth posting just in case anyone reading the forum receives the same kind of letter...

Unfortunately I don't know anymore information...

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its not a con neither has it been sent by anyone dodgy.

 

 

I've received several of these over the years with Lloyds.

 

 

it simply means they are suspicious of a payment trying to be made to another party from the named account.

 

 

all that needs to be done is to phone up the number and verify IF the person named

did actually try and make a payment to NATWEST recently.

 

 

if they did not, then it means the fraud team have done their job

and prevented an unauthorised payment.

 

 

as they mention telephone banking

i'd suggests it was done via that method.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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