Jump to content


kellyd111

Littlewoods Sofa problems

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1346 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi there,

 

Any advice welcome! In may 2015 I ordered a 3 seat leather sofa from littlewoods which was delivered on the 2nd june 2015. Towards the end on november we noticed the middle of the sofa was bowing and actually touching the floor so contacted littlewoods who arranged for an 'engineer' to visit and assess. The assessor came on the 18th december and summarised that the sofa was inadequately supported in the centre and his idea of fixing the problem was to put a plstic black leg in the middle of the sofa bearing in mind that th other feet on the sofa are dark brown wood! He asked me to sign to say he'd been which i did and then he left. I called littlewoods to say i was unhappy with this as my sofa had been modified not repaired and the agent agreed this was unsatisfactory and would arrange another 'engineer' to come out.

 

since then i have had a call saying I signed to say i was happy with the repair and as a result they were not prepared to take any further action regarding replacement or repair. Im new to making a complaint but surely they have a right to ensure the sofa is exactly how i bought it not to just chuck an extra leg on there and think it is acceptable? How should i approach this?

Share this post


Link to post
Share on other sites

write and tell them that the sofa is not of merchantable quality and you reject the assertion that you were signing to say you were happy with this dreadful bodge and you are happy to accept the opinion of an independent assessor as to whether the sofa is fit for purpose or not. Give then 14 days to respond or you will take legal action to recover your money under consumer protection legislation.

They will try and avoid making any kind of settlement so you may have to spend about £50 taking them to court.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...