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Mummyof278

Safeloans - Help Please

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Hi All,

 

I will try and keep this brief but I wondered if someone can help me.

 

Approx. 2009 ish I took out a payday loan with Safeloans and all was well. My son passed suddenly and things spiralled out of control, I was subsequently diagnosed with Bi-Polar and a social worker was allocated to me.

 

I could not communicate with Safeloans, they were sent a letter by a credit union asking them to cease contact with me which they ignored, ignored the payment arrangement and took to court. A charge was put on my property.

 

Fast forward to 2014.

 

I am at work and reception called me to say they had Halifz bank on the line they needed to speak with me regarding fraud I had commited on my account. The call was transferred to me and it was Safeloans who had found me on Linkedin! I panicked and hung up.

 

I was placed under investigation at work due to this. I complained to safeloans and said I had obtained a copy of the call and they said I had broken the law and they needed to speak with my employer. I panicked and did nothing more.

 

Since then they have sent two letters to my employer saying under the money laundering act they need further information about me. I lodged an official complaint with them and they sent me newspaper articles of someone who had died in a car accident and said he worked from work often and were unable to assist me without going to the deceased parents and asking for his computer.

 

I went to the FOS who have said they will tell them to write the debt off (600.00 ish) plus 100.00 compensation.

 

Considering my employment is at risk I want to know is this proportionate - is this the only recourse I have with them?

 

The FOS advisor said their compensation limits are very low and agree with what they have offered - they have all the evidence of the above - funnily enough all my "data" with safeloans as in communication and calls to me was lost in a system migration.

 

Can anyone help please? Shall I fight further or accept this?

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take your complaint to the FCA - they will surely have something to say about this - you could ask for more compo but i doubt you will get it

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Hi there, this is a truly awful story.

 

Why is your employment at risk ? do you work in a financial position ?


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It is shocking - and unbelievable really :/

 

I dont work in the financial industry - I work in the security industry so a call saying I have committed fraud on my bank went down like a lead balloon as you can imagine. The letters have just aggravated the situation.

 

I had to go in an investigation, placed on limited duties in terms of access to systems until I could "prove" my innocence!

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Your employer should be trying to help you with this, not punish you for it. How long have you worked for them ?


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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this is disgusting....you really should go to the fca...hopefully the will rule in your favour...perhaps court action against them also?

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