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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Liable for council tax for flatmate who is in prison


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A friend shared a house with a man for a few months.

 

 

She was not in a relationship with him nor was he a friend.

 

 

She just happened to live in the same house.

 

 

She left the house about 4 months ago and apparently the man she shared with is now in prison.

 

She is being pursued by the council for this man's unpaid council tax.

 

 

I understand that the council is allowed to pursue fellow tenants,

but is this still the case when the council knows where the other person is living (ie prison?)

 

 

Is there any way that she can avoid having to pay someone else's debt?

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Did your friend inform the Council she had left the property franny ?

The property will be exempt from Council Tax if you’re single, in prison or on remand, and there’s no one living there

 

 

Regards

 

Andy

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Thanks for your response Andy. Yes as far as I am aware she informed the council because she made a claim for HB for the place she moved into. I'm not sure if the council are pursuing her for CT for the period when they shared the house or after she left. It just seems unfair that she gets landed with his bill. She seems to have done everything right but he was working (not sure if he was also claiming benefit) and getting cash in hand.

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Well all she needs is proof of is the date she left the property and informed the council...the date the friend was incarcerated (the property is exempt from that date onwards)

 

You need to find out what dates they are chasing her for.

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when you say shared a house, were they joint tenants or did they have separate tenancies/licences?

 

did your friend terminate the tenancy/licence when she moved out?

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when is the period they are claiming the CT is unpaid? If when she was there she would have a joint liability and that may mean paying the lot for that time if they cant collect from the other person

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