carphone warehouse mis-selling vodafone contract/phone

[rubbletrubble]

I moved to the UK after 15 years in Asia,

before I moved to my new home in the outer Hebrides

I went to Carphone Warehouse to get a phone and contract,

I wanted a good contract so I could continue to run my companies in Asia, that would require a good signal.

 

I gave the guy in the shop the postcode of my new address, told him that I would be moving in there in three weeks time or so

- once I had got my affairs in order.

 

 

He told me that the best contract was the unlimited Vodaphone 4G deal, all the bandwidth I needed and yes, signal is good at my address.

 

when I got to my new house some weeks later guess what? Thats right, no data signal whatsoever.

I fact the phone signal is patchy at best.

 

I contacted vodafone who tried to help me, suggesting signal boosters

and telling me that they were sure to improve the signal in the coming months/years

but I told them that I wanted to change to another tarrif.

They took a week or two to get back to me and simply said that since Carpghone warehouse had sold me the contract I would have to talk to them.

 

CW simply told me that since 2 weeks had passed since I signed the contract I could not change it, end of conversation.

 

Now why am I paying for a service that I cannot access?

Why am I not allowed to change it?

Surely I cannot be the first person that this happened to.

 

If it was Vodafone I could go to the ombudsman but it isnt its Carphone Warehouse.

[dx100uk]

4G in the outer hebs!!

he was having a laugh.

you cant even get 2g!!

 

 

dx

[fkofilee]

Is the device being used abroad? Is this what you are complaining about?

 

It doesnt seem clear at this point.

[silverfox1961]

My initial thoughts would be to contact the boss

 

[email protected]

 

and see if the VF social media team can assist

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**

 

As it was Carphone Warehouse that erred, it is down to them to sort although VF should be more pro active us you are using their network

[fkofilee]

My initial thoughts would be to contact the boss

 

[email protected]

 

and see if the VF social media team can assist

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**

 

As it was Carphone Warehouse that erred, it is down to them to sort although VF should be more pro active us you are using their network

 

I wouldn't email him;

 

There is a better one, he is head of CPW Division...

 

[email protected]

[email protected]

[rubbletrubble]

Is the device being used abroad? Is this what you are complaining about?

 

It doesnt seem clear at this point.

 

No, thats not the issue, in fact it has great connection abroad. I live on the isle of Lewis, which is why I made sure that the salesman had all the information and said that he understood my situation.

[rubbletrubble]

Thanks, I have tried both of them. I just get shunted around and eventually they tell me to talk to Vodafone who in turn tell me it is a CPW issue and to take it up with them.