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We had a problem with our landline about 3 months ago and Mrs rang Sky to get it fixed. We were told there had been a fault and a crossed line had been the problem.

 

 

Mrs checked the bill and we were charged for calls we had not made (about £20). At the time of these calls being made our phone was not working at all.

 

 

Back in touch with Sky who told us that they would sort the problem out and amend the bill, this has not been done.

 

 

We checked our latest bill on Saturday and we are still being charged for calls we've not made.

 

 

Should we put this in writing to Sky or ring useless customer services again?

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Both phatram ...and if ringing them try to escalate it up the chain.

 

Andy


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Thanks Andy.

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If they are not listening;

 

 

Execs team will usually nuke it in a small timescale.


 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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