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Hi,

 

I purchased a Vtech innotab max for Christmas this year.

 

I purchased it without realising they had a data breach.

 

Due to this breach a majority of the functions on the app don't work as they have taken it offline for security.

 

Now we were told on hheir Fb page to go out and buy an sd card to transfer an update manually.

 

So off I went to buy this card and did exactly as directed, however the tab is still not working!

 

There has been no updates from the company since 24 December and their Custer service line is constantly engaged!

 

My question is where do I stand from a consumer rights point of view?

 

The shop I purchased from has refused refund due to it not technically being faulty

and I'm unable to get hold of Vtech.

 

Surely their conduct is wrong isn't it?

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Which shop is it? Or are you trying to protect them?

 

The shop is completely in the wrong. Please let us know who they are, where they are, and we can advise you further

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