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    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
    • As already mentioned freely available "credit scores" are fairly useless. All lenders have their own "credit scoring" system, that for obvious reasons they don't divulge. And they're "scored" differently to the freely available ones. As soon as they could, we've always encouraged our two children to use credit cards responsibly... Pay off in full, etc, to generate good history. It's paid off. At quite young ages, they have both obtained loans for cars, mortgage and their credit card limits are through the roof. Personally, I have shifted debt around a lot on credit cards (even financed a house purchase once at 0% 😉) and I've only ever been refused a credit card once, sorry twice by the same company, over many years. They must have something very different in their lending criteria. You're a tight one, Mr Branson.
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It definitely Pays to Complain!!


Calamitykay
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Just wanted to share this with you guys :)

 

In November my parents wrote to Barclays instructing them that as from February this year

they wanted to cancel 2 direct debits, for TalkTalk and Sky, as they were coming to live with us.

 

 

They also went into the local branch and explained what they were doing.

They are both 82 years old and believe in doing things 'properly' which means writing 'proper' letters. :)

 

long story short - the bank cancelled DD's with immediate effect which meant both companies

contacting them repeatedly to demand payments.

(They have never missed a payment or been late etc)

This caused them great distress, just 3 days before Christmas.

They were so upset and stressed, my father is asthmatic and took to his bed.

 

I fired an email off to the CEO at Barclays explaining their situation and this morning

I had a Skype call from them to say that they had received £150 deposited straight into their account by way of an apology!!

 

Result!!

 

It DOES pay to complain!

 

 

Now if this is an indicator to how the New Year will be then it's looking good eh!!

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Well done. I'm sure that a lot of people will be encouraged by this.

 

However, I have to say that this is exceptional and it will scarcely ever happen this way.

 

People certainly should complain. It can be very hard work.

 

I think that I would like to respond to your thread title by saying that it is certain that it never pays not to complain

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Well done. I'm sure that a lot of people will be encouraged by this.

 

However, I have to say that this is exceptional and it will scarcely ever happen this way.

 

 

This is the second time I have acted on my parents behalf and been successful each time. Maybe it's because I emphasise how old they are, how long they've been customers etc?

I have always been a believer that 'the Pen is Mightier Than the Sword' and in the past I have reclaimed all the unfair bank charges etc with complete success.

Maybe I am in the wrong job lol!!!!!

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Well done Calamitykay

 

If you have reason to complain about a service do so otherwise how are they mean't to improve there Customer Service if NO ONE is Complaining about it.

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