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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Keeper Liability Impact Assessment due for review January 2016

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Keeper Liability Impact Assessment due for review January 2016


In 2011 an impact assessment was undertaken by the government to help decide whether to introduce a law regarding keeper liability.*That impact assessment is available online here, and comes up for review in January 2016.


In this blog The Prankster takes a look at the impact assessment in light of the data available since the keeper liability act was passed.


The first question is whether the act is necessary at all. If we look at keeper data released toparking companies in 2014*by the DVLA we see the following are the top 5 most unsuccessful companies at managing car parks properly:


975352 ParkingEye

317593 ICES (Smart Parking)

291941 Ranger Services (Highview, CP Plus)

152335 Excel

151027 Euro Car Parks


Of these, only the first and last (ParkingEye and Euro car parks) use the keeper liability legislation. The others all issue deliberately non-compliant notices to keeper and do not use keeper liability legislation; they pursue the keeper on the basis that they are likely to be the driver.


The key question is; has the number of tickets increased because motorists have become much more badly behaved, or is this because parking companies have introduced ingenious schemes which are hard to obey so they can milk the motorist? The answer is obvious.



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Part of my daily ritual is to head for PPs website.


Since the Beavis (non) judgement, lets hope that the impact assessment starts making inroads to curb the 'sharp practices' used by the PPCs, Stop the BPA changing the rules and make the IPC behave itself over appeals. Oh yes, and to bar Gladstones from appointing assessors and taking court action on behalf of its members.


Hopefully, they will also discuss the level of penalties.

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All it needs is for someone with enough money (or none at all and use legal aid) to go for a judicial review and the IPC is sunk. Undoubtedly they know it and Gladstones will claim they are just obeying orders so not culpable in their dreadful behaviour. Obviously in this country rotten directors just form another company. Say what you like about the greed and excess of US company bosses, at least they go to jail for 99 years when they break the law, no knighthoods for failure.

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