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genuinecall

should not have gone to specsaver ** panicking for nothing - all sorted **

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I took my daughter to specsaver for an eyetest i explained to them at the outset that she is vulnerable unwell. Was hoping for some understanding.

She did not like the glasses there so asked for the Nhs voucher to take elsewhere

They scribbled and changed part of it so rendered it useless.

Does anyone know what the rules are? What can we do to help her please?

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All you need is a copy of the prescription then you can take it where ever you wish. They cannot refuse to give it to you ...


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I suggest that you go back to the store and demand the full prescription. I have seen the full prescription and the copy given to me by Specsavers and they differ slightly making me unable to use the copy to order glasses online.

 

As it is, my eyesight hadn't changed much so I didn't need new glasses.


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All you need is a copy of the prescription then you can take it where ever you wish. They cannot refuse to give it to you ...

 

Its not the prescription she is after but the voucher (nhs money off)

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When you get the prescription you can simply go to another Opticians and buy them there, they will ask you if you can get a reduction in the costs. You can say yes if they decide to check to see if the voucher has been used it will show it has not.... Been there myself...


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I hope you are all sorted now :)


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