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    • Even if he was over the time  that still does not allow them the powers to fake evidence.. even the police cant do that   mmmmmmm 
    • Again, massive thanks to you for the help provided. Two questions: Should I show the dealership correspondence from Blue Motor Finance? Should I send them this letter?   I have changed a couple of bits from your letter. Please see below the final draft:   Dear Sir/Madam, Thank you for your email on 6th December 2021 As you know, this is a hire purchase agreement and as such you are effectively the dealer to all intents and purposes. You have a contract with the dealer but that is a different matter and of course it isn't a contract governed by the consumer rights act because neither of you are consumers. However I am a consumer and I'm protected by the consumer credit act and you have all the responsibilities to me as if you were the retailer (which you are). You are a business which is regulated under the FCA – but also you are a business which is regulated under the consumer credit act and this makes you liable under any consumer legislation which I enjoy – in particular, the Consumer Rights Act 2015. The retailer has already indicated that they are prepared to repair the first fault which occurred – the seatbelt fault.  I'm fully prepared to drive the car back to Blackburn for this repair and also for a further diagnosis of any other defects. Of course, I shall be claiming the costs of this from you – in particular if it means that the car has to stay with the dealer overnight or longer and I have to return at a later date. By insisting on this option,  I take it that you do not have any objection in me driving a faulty vehicle for over three hours, therefore assuming the risk of making the transmission issue worse or even risking a possible catastrophic transmission failure.   As a gesture of goodwill to you, I'm prepared to try and take steps to mitigate your losses by taking the car to a repairer local to me in order to have the work and diagnosis carried out there. I should warn you that if you do prefer me to return the vehicle to the retailer in Blackburn, then I may well decide to carry out my own independent inspection should the retailer not agree that the faults which I am describing exist. If an independent inspection confirms my own view, then I shall be looking to you to reimburse the cost of this inspection in addition to any other costs I reasonably incur. You may feel that it is more cost-effective for you in the long term if I have the car repaired locally and diagnosed locally because then this will also amount to an independent inspection and avoid further damage to the transmission.   In respect of your reference to a warranty, please stop trying to fob me off on to warranties. I am perfectly happy to rely on my statutory consumer rights – and I think you had better understand that. I hope you also understand that warranties are subordinate to statutory consumer rights.   You say that your business is regulated by the FCA – and of course that is correct – and that also means that if you start making misleading statements or try to avoid your responsibilities to me then in addition to county court action I am entitled to make a complaint to the financial ombudsman service. The FCA may allow you eight weeks to investigate a problem and to produce a final response, but what the FCA permits you to do is subordinate to my rights under current consumer legislation. Your trumpeting of what you are allowed to do by the FCA is calculated to mislead me. Don't do it. You have sold me a vehicle which is defective and not of satisfactory quality. This is a breach of contract. Your statement that I'm not entitled to recover any reasonable foreseeable losses caused by your breach of contract is incorrect. In particular, your statement that as a consumer I do not have the same entitlement as a business customer is quite wrong – and also calculated to mislead me because I'm sure you must know better. I accept that it is fair enough that the retailer should have an opportunity to inspect the vehicle and to ascertain the fault. As soon as my position is confirmed, then I shall be looking to you to either arrange or at least to agree the cost of repairs so that they can be put in hand without any delay. Don't imagine that that will be as long as eight weeks.   I'm giving you seven days to let me know which course of action you would prefer me to take. I hope you understand that I'm trying to have your best interests in mind at all times. Yours faithfully
    • Kickstart your career with a Data Entry Clerk Traineeship With Lightsy And Remit Training and #CreateYourFuture.View the full article
    • So long as they aren't unlawfully discriminating against you because of a protected characteristic, I presume that like anybody else they can pick and choose whom they do business with.    I understand places like Amazon and eBay will close "problem" purchaser accounts quite commonly, and will often also close other accounts that they believe are connected to a problem account  (eg same email, same physical address, same payment details etc).
    • Hi 1st all NO I will not turn it down I'm up there with the big boys   china Russia India me   with global warming   lol .  Thank you for your help but iv got nowhere with !  your repair !  As in terms of them replying  or help .its the wrong time year to drag this out fighting them while I got no hot water or heating.  I have left bad reviews on there sites  hoping that will help others from making the same mistake as me  ! joining there scam !.  As for the NEST  yes it's the government backed scheme for ppl on disability an low income to help warm there homes .  Just do what I did ASK   they can only say yes or no  and there supa fast . So thank you . I will be keeping a look in and see if any one else post about  !your repair!  As I can guarantee I wont be the last person scammed.   Cheers . 
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How to complain about ATOS


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Does anyone know if there is a correct way to raise a complaint about the way ATOS have handled my assessment?

 

I've been messed about from the beginning, finally got a home assessment booked for just before Christmas which they then cancelled less than 18 hours before the time.

 

They sent me another date for 3 weeks later but I'll be in hospital recovering from a major op a few days before then.

 

Phoned and explained, had to 'request' a call back from a supervisor, explained it all again the next day and the upshot from this is today I receive no less than 4 letters.

 

Two are identical and are as if I have only just begun my claim, one advises me they cannot do this by a paper-based assessment (I told them that) and the fourth is yet another appointment for the day after the last one they sent out.

 

IF by some miracle I am fit enough to return home, it won't be until that day and I'm going to be very stressed and needing loads of help to just get back settled in as I live on my own and have no-one to support me.

 

But I may not be fit enough to come home that day or the next and it's setting me up to fail because I won't be able to keep the appointment.

 

So far I have been given no less than 5 different appointments since November and I'm just losing it completely.

 

Is there an official complaint process because I cannot seem to find it on their website at all.

 

I'm finding it very difficult to even read their website too because it's small pale font and it's so much information to wade through to realise I cannot find the answer I'm looking for.

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Send a letter to ATOS (I'll try to find the email address I had for my complaint a couple of years ago and post back later) clearly marked 'Complaint' and also send a copy to DWP. Set out in numbered paragraphs what has happened so far, and at the end state what you want them to do, i.e. make and keep an appointment during the week(s) of xxxx, but not on x day(s) due to prior appointments/commitments. Obviously be as flexible as you can, but give yourself at least a couple of days between leaving hospital and the appointment.

 

Messing people around and cancelling appointments at short notice is unfortunately standard practice for ATOS - my last one was cancelled with no notice at all and during my ESA claim two years ago they made and cancelled 11 appointments before finally turning up. Be aware that if/when they do turn up, they are often 15 minutes or more early. Make sure you have copies of whatever you have submitted and it may help if you go through each of the descriptors which you think should apply and make notes for yourself about what it is you can't do and why, with specific examples if you can think of any. E.g. Due to my poor grip I cannot peel vegetables as I cannot hold even an easy grip peeler tight enough. The last time I tried to peel potatoes my husband had to take over as after half an hour I had only finished one.

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RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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