Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Private parking companies and their relationship with their retail clients


Please note that this topic has not had any new posts for the last 1767 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Of course the private parking industry is really just a type of extraordinary rendition.

 

In the same way that legitimate governments which are not prepared to get involved in torture or other unsavoury practices against people who they suspect of having committed crimes, but instead have them whisked off to countries which are far less scrupulous, the big retail names such as Asda, Lidl, Aldi, Morrisons, Tesco and the rest prefer not to get their hands dirty with the business of inflicting punishments on their ordinary everyday customers for minor infractions such as overstaying five minutes or 10 minutes in a car park for whatever reason so instead they get the private parking industry to do the work for them.

 

The private parking companies are in the business of being hated. They're not bothered about their reputation. Their job is apparently to wage the proxy war on the ordinary customers of the big retail brands and at the same time to keep their big retail clients out of the picture so that the reputations and the goodwill of those big retail clients don't get dragged into the mud.

 

If you have a look at this private parking forum, you will see that the name of the retailer who owns the car park is scarcely ever mentioned – pretty well never. Everything is focused on the private parking company and of course that means that there simply doing their job rather well.

 

However, it has come to our notice that some of the retail names are starting to become a little troubled about possible damage to their reputation.

 

If the victims of private parking companies were more prepared to focus on the retail brand behind the car parking facility as well as the private parking company which is operating on their behalf, it might help to force the big retail brands to face up to the damage they are doing to the lives and the economy of the people who are falling foul of Draconian parking measures.

 

We understand that some of the retail brands are very receptive when their customers appealed to them directly to intervene in the levying of a parking fine by one of the parking management companies.

 

Names which have cropped up in various conversations have included Lidl and also Morrisons. However, it is very likely that the others also do not want trouble and we feel that if you have become the victim of some parking fine which has been levied as a result of some insignificant infraction of some alleged contractual terms and conditions, that it would be worth your while writing to the supermarket or retailer concerned – at their trading address (meaning at the car park address) with a copy also to the head office complaining about what has happened and asking for them to intervene and to have a parking fine cancelled.

 

We think that it is very important not to let the big retail brand clients benefit any more from the extraordinary rendition trick with their reputations are preserved even though at the end of the day, it is they who have decided to employ the private parking company.

 

If you have received a parking ticket then you should write to the retailer both that they local branch as well as the head office

Link to post
Share on other sites

Completely agree - all of the major retailers are now SO concerned over reputation and customer service that they will bend over backwards to create positive impressions which might gain or enhance customer loyalty. They simply cannot afford to lose more market share to discounters and are far more likely now to respond positively to complaints which are extremely simple to resolve!

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

The question for me is – how did the private parking company salesman managed to persuade the retail brands that they needed to go to war with their own customers and force them to pay their money towards their parking fines instead of spending their money in the shops buying groceries and things for their children?

 

That was really quite a trick.

Link to post
Share on other sites

The original intention was probably fairly honourable. Sell car park management on the basis of maximising customer throughput and pacifying those who do complain about lack of car park spaces - still a major source of complaint, especially around disabled and parent/toddler parking. What the supermarkets failed to appreciate was the level of profit that such a service would generate for the parking companies, whose business model entirely relied on this fact.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites
The original intention was probably fairly honourable.

 

I doubt that it was ever that.

 

A load of disco doormen, security guards, car radio fitters, alarm fitters looking for a new business model. Contributes nothing. Makes nobody happy, Thrives upon simple human error. Bottom feeders.

 

At least bailiff/judicial enforcement companies tend to enforce debts which put money back into the public purse somewhere along the line. The parking industry inflict punishments and take the money away from the high street, away from any kind of public good and into their own private pockets.

 

Punish the people.

 

And Lidl, Asda, Aldi, Morrisons and the rest have fallen for it and let it happen

Link to post
Share on other sites

I doubt whether the bosses of each retailer would bother responding but I think that if we emailed or wrote to the CEO of each company to get their responses.

 

Compile a list of questions and see if they bite.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

The CEO's of big retail companies dont spend their time fretting over the car parks at their stores, the parking co's go knocking on some minion's door and offer their "services" as a panacea for all of the supposed parking problems the retailer face and they get signed up without the person who acts on behalf of the retailer really understanding the problems, cures or modus operandi of the parking co but once the ink is dry the retailer is stuck with the parking co.

This means that pressure applied to the big retailers CEO's will ahve an effect even if it isnt immediate. The continual drip srip of similar letters saying that their car aprks are not being managed but just used as cash cows of the retailer's customers caues antipathy and that the writer will be looking to shop elsewhere-ANYWHERE that doesnt use this lazy and distainful approach of shepherding their resources at the expense of their customer, will eventually get through as the margins of the retailer are such that at most stores they cannot afford to lose even one customer per hour to a competitor.

They will understand the cost to them in those terms and may even seek a competitive edge if it is suggested that ridding the bane of the customer will create a loyalty of sorts.

Link to post
Share on other sites

Most car park "management" is fairly useless anyway, especially when the PPC just relies on ANPR. That will deal with overstaying (apart from "double dipping") but, unless there are feet on the ground, there is no way of ensuring that disabled bays are not misused or that nobody has parked sideways over three bays.

 

The only solution is pay-on-exit with a human patrolling the car park. Finally ( and the government are proposing this) PPC charges must be brought into line with council parking charges and they must not be allowed to charge any more than local authorities.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...