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Energy firm Npower fined £26m - over billing and complaint failures


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Surprise surprise

Npower to pay £26m after Ofgem probe

Energy firm Npower is to pay £26m after sending out inaccurate bills and failing to deal with complaints correctly, Ofgem has said.

The energy watchdog said Npower "failed to handle complaints effectively within a reasonable timeframe".

Npower's billing issues affected more than 500,000 customers between September 2013 and December 2014.

 

http://www.bbc.com/news/business-35129788

 

But will it make any difference? No sign of it so far.

 

I wonder what Kenneth Radley Davies Smadley Bradley Madley Mavies - their alleged in-house legal assistant and Npower's tame solicitors Wilkins Chapman will make of this.

 

I wonder how many of Npower's victims have they frightened and bullied over the year simply in order to keep Npower's shameful dishonesty and incompetence from being revealed to the public.

 

Of course, £26million is a drop in the ocean and no doubt their execs are all enjoying their bonuses and Christmas parties.

 

Spare a thought for Npower victims? Not likely

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The energy watchdog said Npower was to pay the record settlement "for failing to treat customers fairly".

 

Amazing - their so-called legal assistant actually signed a statement of truth disputing that there was any such obligation on Npower to treat their customers fairly.

 

What a disreputable organisation - and anyone who defends their position - legal assistants, customer service reps, execs or solicitors are also similarly disreputable.

By supporting and encouraging the behaviour of their paymasters, they have all played their own part in the shredding of the reputation of which could quite easily be a decent and respectable company.

Still, it is probably easier and more profitable to look the other way.

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Finally, Npower has been taken to task by Ofgem

 

Energy firm Npower is to pay £26m after it sent out inaccurate bills and failed to deal with complaints correctly, Ofgem has said.

 

The energy watchdog said Npower was to pay the record settlement "for failing to treat customers fairly".

 

Npower's billing issues affected more than 500,000 customers between September 2013 and December 2014.

 

Ofgem said the £26m would be divided between some of the worst affected customers and charity.

 

 

 

 

'Completely unacceptable'

 

Ofgem said that many of Npower's problems occurred after a new IT system was introduced in 2011.

 

Between September 2013 and December 2014, the company issued more than 500,000 late bills, while some customers also received inaccurate bills.

 

The regulator said that during this period, more than two million complaints were made by Npower customers.

 

However, Ofgem found that "Npower often failed to resolve these issues promptly, pursued debts which were in dispute and failed to keep its own commitments to customers on billing. This caused significant distress and worry for many."

 

 

For the full story : -- HERE

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One of our caggers issued a claim against Npower and the transcript is now available in post # 143 of the thread linked below.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?436401-nPower-Mismanaged-account-County-Court-claim-issued-aganst-Npower/page15

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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