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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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My Dad is being evicted from his council run bungalow for false claims


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The letter said he has a lodger(he has never had one) he uses the house for immoral purposes which is really wrong as only we, his family visit him.

The council has also been looking through his windows snooping. He is 64 and has heart problems.

He goes to court in January but he's done nothing wrong.

This is not the first time someome has reported him, last year someone reported him for his hedge.

 

As soon as he came out of hospital after his operation he was reported for the hedge and the grass being too long. Well he couldn't walk without losing his breath, he has COPD and arthritius.

 

He's being reported for

 

*His house being untidy

*His garden being untidy(he doesn't have the money for a lawnmower, yet the council will mow the lawn for someone with a family in the same street.

*Using his house for immoral purposes

*Having a lodger

*A washing machine in the front garden which was gone in January

*And dog mess near his front garden, he hasn't had a dog since about November when his dog died.

 

Would CAB help him?

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His local councillor would be a better bet than cab tbh

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You might also want to investigate whether he is entitled to some care at home as well.

 

Can the family not help with odd jobs in the garden ?

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I am assuming he does not have a starter tenancy .

 

I will be honest, some tenancies have clauses in them that require the house to be kept in good decorative order and tidy . The same goes for the garden --and I am afraid you can not just claim that because the council mow the grass for one person they must do it for another. I also suspect they might say if he can afford to run a car he can afford a mower. Just an observation.

 

Subletting is also against the tenancy agreement but how many bedrooms does he have. There is a difference between someone staying there to help him and someone paying rent. If he is on benefits including single person occupancy it opens up a whole new problem.

 

Complaints are logged and I guess when they reach critical mass the process is started. I assume he has warning letters. I am sorry his dog died but it is only December now so a complaint about dog mess could just be filtering through.

 

CAB and his counsellor are the best bet, maybe shelter as well

Any opinion I give is from personal experience .

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It's a 2 bed bungalow but he's never used his spare room, only for storing his fidge freezer as the kitchen is too small and odds and ends. He has asked the council if they will help with his garden but they refused. He has never had a lodger, no one stays over. We visit his house once a day and leave 5 minutes later as he spends most of his time round our's.

We have no room for him neither as he has always slept on the sofa.

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That sofa must get really crowded.

 

Wouldn't a one bed be better so as no bedroom tax etc. If he is ill he could say he can't manage a two bed .

 

Try the advice suggested and come back

Any opinion I give is from personal experience .

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There is no bedroom tax as he retiired years ago. They also mentioned (my dad just called) that everytime he left the house he breached his tenancy. And that they ordered him to get rid of his unruly dog. Which they didn't, that was his decision as he was too strong for him and he was destroying the house. It sounds like they want him there all the time.

My parents are divorcing so it's weird that he has to move back when there isn't any room, right now we are over crowded and I have been bidding for a flat since I was 18, I'n nearly 29.

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Casper

Please, rather than tiring yourself up in knots as normal please take the advice.

He is 64 so when he retired is irrelevant it is state retirement age that counts

 

If your parents are divorcing he will not have to move back

 

Did the dog die or was it put down, it put down why not rehoused and yes I am being judgemental.

 

Didn't you have a flat before?

Any opinion I give is from personal experience .

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So what paperwork have you got with regards to the eviction...what stage is it at?

 

Andy

We could do with some help from you.

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I think we need to clarify a few things first:

 

1. Is he in Sheltered Accommodation Bungalow or a Normal Bungalow?

2. What type of Tenancy Agreement does he have?

3. When did this Tenancy Agreement Start?

4. Were each of the issues they have been reported for (In your post#1) been resolved to the Housings Satisfaction?

5. During the issues above were they warned that their Tenancy was at risk or issued with a Warning?

6. Is this Letter the first notice they have received about Eviction?

7. Can you post a redacted copy of the Letter? (See the link below on how to do this)

http://www.consumeractiongroup.co.uk/forum/showthread.php?431533-How-to-Upload-Documents-Images-on-CAG-Immediately-(you-do-not-need-10-posts)

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Yes I did have a flat before but it was freezing and the door stuck so I couldn't get out, plus I was evicted and am glad I am back home.

He's not in sheltered accomadation, the female was put down and the male was rehomed. She was ill.

 

I will have to ask for the rest later as he's not here.

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Hi

 

It would be of great help if you could you answer the questions in post#10 as they are laid out as this will get you better advice

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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all of these accusations come from somewhere and the council have sent someone round and had a peep through the curtains and decided that there must be some mileage to them because the grass IS long or they saw a fridge in the front room. That isnt enought o get someone evicted so instead of tellingus baout your problems with your benefits stick to the task in hand and tell us what paperwork has been received and when .

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1* He is not in sheltered accomadation.

2* Secure tenancy agreement

3* He's always been a secure tenant but for this bungalow it started 2 yrs ago.

4* Yes, the puppies and the male dog. (I never mentioed the puppies on my first post because I thought it was irrelevent. He sold them and never wanted one but they told him to sell them.

5* Yes

6* Yes

7* Can't set up scanner right now-been put up for christmas but I do have the letter here.

Oh and the

Dated the 15th of Dec.

 

The reason's for the eviction....

1 A complaint was received about your front garden and hedges. A tenancy advisor attended your property on the 22 July 2014 and noted that it was overgrown and the grass was untidy. You agreed to remedy this breach within 2 week.s (That was when he came out of the hospital and I was there to help him with his hedges and I even bought the shears for the hedge, he later bought an electric one)

 

2. On 31 July 2014, a tenancy advisor checked the garden whilst in the area. No work had been undertaken. You were in breach of your tenancy. (Again, I cut the hedges to the height of the gate which is normal size)

 

3.. ON 5 August 2014, a tenancy advisor attended your property to check garden area. No work had been undertaken by you and were in breach of your tenancy. Requested additional time and you remedy this in 2 weeks.

 

4. On 19 th Aug 2014, another adivsor was sent, still no work was done. (I shortened it as it just repeats what I have already wrote)

 

5. On 3 September 2014 a tenancy adviser checked the front garden whilst in the area. The work had been completed and the breach remedied on the front garden.

 

6. A complaint was recieved about your rear garden being overgrown and white goods in the garden in the garden area, dog excrement and not been cleaned from your garden areas and your dog being left alone all day. (The next door neighbour who is good friends with my dad would go rould there and check on them and we would come down twice a day and my dad left at 4 pm)

 

7. A complaint was received that there was 2 dogs and puppies at the property which kept escaping causing a nuisance. (They never did escape, the puppies had the freedom of the garden for a short while and were given new homes around December, the last one 18th December.

 

8. On 10 October 2014 a tenancy adviser checked the garden whilst in the area. You were in breach of your tenancy. Shoe noted a lot of dog excrement near the back door. Photographs were taken. A card was left for contact. You contacted the tenancy adviser and agreed to clear the excrement up and keep the area free of excrement. You confirmed there were puppies at the peoperty and you would be erecting a fence. It was agreed further visit would be conducted on 14 October.

 

9. 14 October, the tenancy advisor visited and discussed the issues caused by the dogs and puppies. You agreed to clear up dog excrement regularly in your garden, put up adequate fenceing within 21 days.= to prevent the dogs from escaping, ensure the dogs/puppies caused no noise nuisance and rehome 7 puppies.

 

10. Ocotober 16th. you advised you could not erect the fence within 21 days. You were in breach of your tenancy. You were advised to ensure that the dogs/puppies were adequaetly controlled..

 

11. On 30 October, the tenancy avisor visted and noted no dog ecrement on this occasion.

 

12. On 13 Nov. The 7 puppies were running around the property. The property was not in an acceptable conditions and we advised you were not coping with clearing up after the dogs. You were in breach of your tenancy. It was agreed that you would rehome all dogs and puppies.

 

13. On 30 December, an adviser visited as planned. You were in breach of your tenancy. 14 photgraphs were taken. There was dog excrement which had not been cleaned up, shredded bedding in the garden.

 

14. On 31 Dec. You advised the puppies had been rehomed, but were keeping the 2 dogs. You advised you had started decorating and agreed on a 14 Jan 2015 for an inspection. (He kept the 2 dogs because the female was placid and wouldn't make a noise when left alone, but the male was hard to rehome, I put up several advert online but kept getting nowhere until he was finnalt rehomed)

 

15. On 14 Jan '15. you cancelled the inspection scheduled for that day. You were in breach of your tenancy. You advised you had undertaken the required redecotation work. It was agreed an inspection would be carried out on 22 Jan. (He has heart peoblems which prevented him from doing the stuff required but we couldn't get down to him.

He was in a wheelchair for several months)

 

16. Just stated that he agreed to rehome the male, move the pallets which he was using as fencing, clean up the grime nad hair from the dogs.

 

17. On March 4, you cancelled an inspection, the inspection was carried out anyway, it was noted that the white good were removed.

 

18. On 17 March you cancelled an inspection and it was re-checduled for for the 19th March.

 

19. On 1 April, you admiitted that the dog had damaged the heater and was repeared.

 

20.. On 20 Aug, you cancelled a planned inspection for that day. The housing enforcer and tenancy adviser visited anyway. It was recorded that the garden was overgrown and the stack of pallets had not been recycled or removed. Photographs were taken. A letter was sent instructingyou to remdy the breach of the overgrown garden and remove the pallets by Sept 10th.

 

21.. On 10 Spet , you advised you had not remedied the garden and requested an extension. You were in breach of your tenancy.

 

22. On 16 October '15. the housing adviser visited, the garden was overgrown and had been for months, Dog excrement was still there.

 

23. YOu failed to clear away dog excrement in the gardens in the proper manner. This is a biolgical hazard to yourself and others. You have failed to maiintain the gardens to a reasonable standard and failed to remove pallets.

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Casper.

If you want advice you need to give the correct facts. It has gone from one dog dieing to two dogs and a litter of pups over 18months. During this time your dad was living alone in a wheel chair with no help. Your reasons get more elaborate. To be honest with that list I am surprised the rspca didn't remove the dogs.

Any opinion I give is from personal experience .

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It began a little over a year ago, I can't remember actually. But he got 2 Siberian Huskies, he didn't know the female was in season and soon after found out she was pregnant.

The puppies were rehomed at 8 weeks and a few months later the father was rehomed. He has been gone for months, recently the mother passed away.

 

My Dad got ill, which prevented him from walking without losing his breath, again I don't know the dates, but he had an operation done around June. He wasn't well until a couple of weeks later.

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so what about the other accusations of having tenants and running a brothel/drug den?. care to say how and whent hese accusations appeared as they are at least as serious as the others and possibly more so. I would suggest if it can be shown that these complaints were malicious then your father will have a better chance of kicking the others into touch.

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casper's ghost, with respect, my own father has been in hospital with heart problems but my brothers helped sort out the problem in the garden caused when a fence blew down in the recent storms, why haven't you gone and helped clear the garden yourself?

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I think you know exactly when it started 22nd July 2014. That was the first reason the council have given.

I really think you need social services and maybe your GP

 

Where does it mention the lodger

Any opinion I give is from personal experience .

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Who is the letter from?

 

Has there been any previous correspondence warning the council were seeking possession?

 

Is your father's rent paid with housing benefit?

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My mum read it and it just includes it under one of the Acts, my Dad thought it was meant for him. He lives 6 miles away and at the time I was on a course/volunteering and my brother volunteers at the hospital shop plus he's got a condition and has to lie down every now and than.

I have asked if he wanted me to help, but he just says no.

When we went round his on several occasions I asked if I could cut the hedge, even though it's just needed tidying. But he said no.

I might help tomorrow but my Dad has already cut his grass.

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Pride often prevents parents accepting help from offspring but that should be no barrier if approached sensitively.

This thread becomes more confusing with age & drip fed OP info. All I can deduce so far is:

father has heart problem and occupies a non-assisted 2 bed Council bungalow alone

Council report shows Inspectors visited property by arrangement on several occasions over 18 months and conducted external inspection of property, noting accumulation of dog faeces and untidy garden/junk.

No mention of brothel or sub-letting.

Eviction notice served, poss for anti social behaviour or breach of Contract.

A single homeless person cannot expect Council rehousing, perhaps temp accom in B&B or hostel, if 'vulnerable'.

OP ha done little to ensure father can stay in his bungalow.

Father is an 'ostrich'.

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Casper

This is from your first post

The letter said he has a lodger(he has never had one) he uses the house for immoral purposes

 

Having a lodger would make your Dad a landlord

 

Using house for immoral purposes is a term frequently used to refer to a brothel

 

What i am wondering is..where did the brother come from?

 

As far as I can recall you have mentioned sisters , nephews, nieces, mum (rarely) dad often but never a brother

 

When you have a problem , can I suggest that you tell the whole story up front or when asked questions not go off at a tangent because otherwise those of us with a long memory will wonder if you are a fantasist which isn't something that sits comfortably with me .

In this post for example you start of with my dad is being evicted and give the impression it has come out of nowhere and regards not keeping the house tidy and immoral pursuits

 

It then moves to two dogs and an untidy garden

 

then a whole litter of puppies , a house that needs redecorating, a whole garden, front and rear that needs doing and all over an 18 month time frame

 

Finally , you can't remember details and then tell us its sorted -all in the space of a couple of days

Any opinion I give is from personal experience .

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