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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Thank you to anybody who decides to help.

 

My family are having money problems and despite never doing it before, I for some reason decided to slip some cosmetics into my pockets.

 

I had made my way out of the store when a security guard had stopped me

and brought me into a security room at the back of Boots.

 

 

the police man was there and gone and nobody had really explained anything to me.

I asked the security guard what to expect and she said that I would be banned from Boots,

they would take my photo for the Retail Crime Operation,

in which i would be banned from all the shops also under it for 12 months.

 

 

They also gave me a notice of Intended Civil Recovery from RLP and said to expect a letter regarding what I need to pay.

 

 

I signed something accepting the 12 month ban and was sent on my way.

 

I am really seeking advice/info on what to expect, whether this can affect me in any other way, the likelihood of how long RLP will badger me or if they will take me to court.

Please help!

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Hi and welcome to CAG.

 

As the police did nothing it is highly unlikely they will do so.

 

Please read around the RLP forum to find out more about them but to allay your fears.

 

a) RLP cannot take you to court. Boots could but I suspect they won't bother as there has been no loss to them (they got the stuff back)

 

b) RLP will send anywhere between 4 and 6 letters over the next few months making demands and laying out their reasons why they feel it is appropriate. You are quite safe to ignore them.

 

c) Once RLP have sent the letters, they will pass this charge to a debt collector. The debt collector have even less rights than RLP.

 

They will try anything to get you to roll over and pay. Please don't fall for it.

 

I assume you have a mental health worker. Have a chat with them as there may be another way of seeing RLP off.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi and welcome to CAG.

 

As the police did nothing it is highly unlikely they will do so.

 

Please read around the RLP forum to find out more about them but to allay your fears.

 

a) RLP cannot take you to court. Boots could but I suspect they won't bother as there has been no loss to them (they got the stuff back)

 

b) RLP will send anywhere between 4 and 6 letters over the next few months making demands and laying out their reasons why they feel it is appropriate. You are quite safe to ignore them.

 

c) Once RLP have sent the letters, they will pass this charge to a debt collector. The debt collector have even less rights than RLP.

 

They will try anything to get you to roll over and pay. Please don't fall for it.

 

I assume you have a mental health worker. Have a chat with them as there may be another way of seeing RLP off.

Thank you very much, I know you are probably repeating things but I decided to make a new thread to find the information I needed. You are helping comfort that ignoring them is safe.

And I do but I'm too ashamed to even tell my mother! Part of me wants to just use any money for christmas I get in an attempt to get them to leave me and this address alone.

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I know but I felt pretty vulnerable at the time. I was going to fake the address but they wanted a post code and everything, and i never really had a choice! The security guard just took a company phone out and took the photo!

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I know but I felt pretty vulnerable at the time. I was going to fake the address but they wanted a post code and everything, and i never really had a choice! The security guard just took a company phone out and took the photo!

 

thats one thing that they play on, vulnerability. ie if you dont do xyz then we'll call the police. but, seeing as the police were called anyway.

a name/address maybe, but not a photo. thats disproportionate (and poss illegal) imo (the police dont even do that). and anyway both wld need actual consent (which i bet they dont ask for prior).

IMO

:-):rant:

 

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In my opinion, you really should confide with your mum then show her some of the threads here regarding what RLP can do (nothing)

 

Having said that, RLP have a duty of care so it is possible to get them to stop harassing you earlier but it is something I am loathe to recommend as it means accepting guilt when you haven't been convicted by a court. I only mention this as you should know all avenues.

 

OK, when the letter arrives, get proof of your mental illness and send it to RLP. There is no guarantee this will work.

 

My main opinion is to totally ignore them.

 

If you don't (or can't) tell your mum, ensure that she doesn't open your mail. She may question you as to why you are getting letters from the same address.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I will try to ignore them and see where i go with telling my mum, my main concern is how i will cope with badgering letters from the RLP as I am not in the greatest position right now, whether it is unlikely they will send me to court or not.

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see the threads on them.

 

the retained photo may well be 'illegal', unless consent was given. as mentioned, the police dont even do that re 'suspicion'. anyway, maybe a side issue for now in yr circs. (dont like to see Piers Morgans pretending that they have more power than they actually have. :))

IMO

:-):rant:

 

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Would this affect my job prospects? (besides the ban for 12 months of course)

No! You have not been convicted of a criminal offence where disclosure would be recommended.

 

This is a civil penalty which will never appear on a DBS check. As for the ban, who would want to go to Boots anyway. they are ruddy expensive. Plenty of other shops available.

 

I don't think the taking of photo's would be classed as illegal as they are allowed to do such things 'for the prevention and detection of crime'

 

What they cannot do is share it with the public.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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No! You have not been convicted of a criminal offence where disclosure would be recommended.

 

This is a civil penalty which will never appear on a DBS check. As for the ban, who would want to go to Boots anyway. they are ruddy expensive. Plenty of other shops available.

 

I don't think the taking of photo's would be classed as illegal as they are allowed to do such things 'for the prevention and detection of crime'

 

What they cannot do is share it with the public.

 

Okay thank you very much! You are being a big help.

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.........

 

I don't think the taking of photo's would be classed as illegal as they are allowed to do such things 'for the prevention and detection of crime'

 

.

 

the police maybe. but not joe public in private, unless consent.

anyway, a side issue. :)

IMO

:-):rant:

 

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