Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Thank you @honeybee13. I will try to write one. I read here that even without the out of court settlement some people  have not received the  criminal record but only a fine. I don't know what to think anymore. 
    • Thanks I appreciate your time How does this sound?   On FRIDAY 29TH May I used your service to send a parcel under the above reference number. The parcel did not arrive at the destination and after several exchanges with your customer service staff, I was told that the item was lost. I was also told that I would not be entitled to full compensation for my items despite having provided you with receipts for these items as I had only opted for the standard £20 compensation. I did not opt for this compensation – as you will know, there is no option to decline this basic cover when scheduling a parcel. Furthermore, it is grossly unfair for a consumer to have to insure against your negligence and contrary to the unfair terms provisions in the Consumer Rights Act. I'm quite sure that you are fully aware that any term you might have in your contract which relies on customers having insurance against your negligent handling of their items causing them to be lost is an unfair term and is unenforceable. I notice that you systematically rely on such terms to deprive your customers of the correct compensation and effectively to protect you from the consequences of your negligent handling of your customers’ sent items. If you force this to a court hearing – you can be certain that I shall be producing evidence from many different sources to show that you systematically lose parcels and decline liability on spurious grounds which are unfair and unenforceable. The contents of my parcel were worth £160. There was also the cost of the postage which was £9.92. The full amount I am claiming is therefore £169.92. You may email me at ____________ in order to arrange this payment. If I do not have reimbursement in full within 14 days then I shall issue a claim in the County Court to recover this money from you plus interest and without any further notice. Yours faithfully _____
    • Hi.   SJP = Single Justice Procedure. Here's some reading for you https://www.gov.uk/single-justice-procedure-notices   If you want to ask for an out of court settlement, you need to deal with TfL. You could write to them if you have a contact name, there are examples of letters in threads here.   HB
    • Hi,  I have sent email requesting information as to why my original email was not actioned. I did have the case number in the subject line on my email.  I only got a letter from registry trust, nothing else from courts or Shoosmiths thanks 
    • @dx100uk  I have received only the charge for this journey.  Sorry for my ignorance but what is a SJP?  the charge has been made at 21 june  2020 but I received this only yesterday. Now they ask me to make my plea and I have 21 days to do so, but I want to try an out of court settlement. There is not any court date on the papers they sent me now though. 
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
CRL2015

Stemologica: Admit they owe, but refuse to give!

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1664 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi All. Thanks for the add to the forum.

 

I realise the forum is littered with Stemologica threads, but I feel each case is individual so would appreciate help.

 

I 'fell' for the free trial thing back in June and unfortunately got stung for £97.95 back in June. After a very distressed call to them, they agreed to refund my money if I returned the products within the 14 days, got proof of posting blah blah blah

 

I did all of this. Emailed them the tracking numbers and awaited my refund....and waited...and waited...

 

6 months later, 6 fretful phone calls later they tell me they can no longer give me a refund and can offer me 'free of charge' some creams! Free of charge even though they have effectively stolen £97.95 of my money! After my call this morning I was left aghast at how these people operate! The can 'no longer' give me my money??? What the hell???

 

I have now spoken to Citizens Advice Consumer helpline who suggested I send an email accusing them of breach of contract. In the mean time I receive this email from Stemologica:

 

"Dear ***** ,

 

Thank you for your proof of postage.

 

Indeed, you appear to have returned the goods as per our instructions, and in principle, would qualify for a full refund.

 

However, since the payment processor your transaction went through no longer accepts credit cards of the type you registered with to initially order, we will be unable to refund you, unfortunately.

 

We could, however, as a means of compensation, send you the identical product, completely free-of-charge. You will receive one Stemologica for free and one Beautemer for free.

 

Please let us know how you wish to proceed.

 

Kind regards"

 

So basically they have admitted that they owe me money but 'can't give it to me! Its almost laughable isnt it?

 

In the mean time I have called Barclays who within hours have refunded me the money AND compensation for the stress its caused. Incredible!

 

Stemologica have already replied to my email accusing them of breach of contract with this.....

 

"Dear ***** ,

 

Thank you for your proof of postage.

 

Indeed, you appear to have returned the goods as per our instructions, and in principle, would qualify for a full refund.

 

However, since the payment processor your transaction went through no longer accepts credit cards of the type you registered with to initially order, we will be unable to refund you, unfortunately.

 

We could, however, as a means of compensation, send you the identical product, completely free-of-charge. You will receive one Stemologica for free and one Beautemer for free.

 

Please let us know how you wish to proceed.

 

Kind regards"

 

YES! The same original email despite me threatening them with Trading Standards and the e-fraud Team.

 

What next? Its no longer about the money...its the principle of the matter. They have my money, and no doubt hundreds of others who can't find a voice to speak up! :mad2::mad2:

Share this post


Link to post
Share on other sites

Like I said. Its not about the money any more. How they are trading surely breaks every rule in the book?

How can a company get away with holding onto someone's money!?

Share this post


Link to post
Share on other sites

They are not holding your money, Barclays saw to that so ignore them. Any further dispute is between Barclays and the company and I know who will win that one.

Share this post


Link to post
Share on other sites

But they dont have your money anymore CRL, barclays refunded you with added compensation and will reclaim this back from stemologica.

Problem solved.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

Share this post


Link to post
Share on other sites

Do you think Barclays will bother? I asked the guy I spoke to and he said they wouldn't.

 

I just can't believe companies can get away with this!

Share this post


Link to post
Share on other sites

Good luck to Barclays then!

Share this post


Link to post
Share on other sites

I think this is now a Trading standards issue isn't it ?


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

So this is their latest reply:

 

"Dear ****,

 

Thank you for your email.

 

As explained multiple times there is nothing else we can do except to reship two products - Stemologica kit and Beautemer serum free of charge.

 

Please let us know what would be your final decision.

 

Kind regards,"

 

The people who work for them must literally be robots with no feelings at all. How they feel comfortable working for this company is incredible to me.

Share this post


Link to post
Share on other sites
I think this is now a Trading standards issue isn't it ?

 

I agree! I have my money, I just want justice and to protect others from the stress this causes when they clear out your bank account! Its theft. Simple as. If someone stole money out of your back pocket you'd be pretty p'eed off wouldn't you? I have emailed them back and told them my final decision is passing it on to Trading Standards.

Share this post


Link to post
Share on other sites

they havent stolen anything from you. You gave them your card details and that allows them to help themselves too the money under the terms they use. Those terms might be written in Serbo-Croat and hidden at the bottom of page 13 of their conditions of sale but that is for you to read before you ordered the stuff. Lets face it, anyone buying this rubbish is going to fall for their sharp practices, everyone else avoids like the plague. thsy dont care, thye are in it to make money from that gullible section of society.

Share this post


Link to post
Share on other sites
they havent stolen anything from you. You gave them your card details and that allows them to help themselves too the money under the terms they use. Those terms might be written in Serbo-Croat and hidden at the bottom of page 13 of their conditions of sale but that is for you to read before you ordered the stuff. Lets face it, anyone buying this rubbish is going to fall for their sharp practices, everyone else avoids like the plague. thsy dont care, thye are in it to make money from that gullible section of society.

 

So for 6 months they promised to refund my money when I returned the items as per the small print. They even admit in the email that I returned the items and I should get my money back! Yes I'm gullible, I'd even call myself stupid for falling for this [problem]. Sharp practices? No. Stealing for refusing to refund someone's money? Yes! Read the Internet. There are people all over the world scammed by this company. It's illegal practices. A search on the Internet will confirm this.

Share this post


Link to post
Share on other sites

However, you have your money back, so short of making a complaint to Trading Standards, there isn't much else you can do. Not for one moment do I think you will obtain compensation from the company, which I suspect is what you are after, yes ?


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Dont bother going on some sort of crusade against them, if you want to help others, offer advice on forums like this, outlining what you did.

Share this post


Link to post
Share on other sites

Sometimes in life CRL there are battles you should definately fight and then there are others that you simply have to walk away from. This is one of the latter battles and as you have had your miney back plus compo from barclays, for you it should be over, if barckays want to stump up the costs themselves then that is barclays choice.

Its clear how upset you are but a 1 woman crusade to try and take them down is futile, it will eat you and destroy your quality of life for many many years.

Let it go and carry on with living and maybe help others who experience the same. 🙂


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

Share this post


Link to post
Share on other sites
However, you have your money back, so short of making a complaint to Trading Standards, there isn't much else you can do. Not for one moment do I think you will obtain compensation from the company, which I suspect is what you are after, yes ?

 

NO! I'm actually offended you even suggest that! I've said lots of times its not about the money. I can honestly say hand on my heart I don't want any money. I want justice. I can't believe a company can get away with theft.

Share this post


Link to post
Share on other sites
Sometimes in life CRL there are battles you should definately fight and then there are others that you simply have to walk away from. This is one of the latter battles and as you have had your miney back plus compo from barclays, for you it should be over, if barckays want to stump up the costs themselves then that is barclays choice.

Its clear how upset you are but a 1 woman crusade to try and take them down is futile, it will eat you and destroy your quality of life for many many years.

Let it go and carry on with living and maybe help others who experience the same. 🙂

 

Thank you for this. You're right, and I really appreciate your words. I'll let it drop :)

Share this post


Link to post
Share on other sites
Dont bother going on some sort of crusade against them, if you want to help others, offer advice on forums like this, outlining what you did.

 

Thank you. It's done :)

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...