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Anyone else having problems with Natwest balances on their account?


wishyouwerehere
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Hello,

 

I've been having issues with the balances on my Natwest account for a few months now and wondered whether anyone else is.

 

I keep a tight track on my accounts and use the iPhone app to make sure I don't go overdrawn (by transferring money in and out between Natwest accounts), yet on quite a few occasions my balance has shown as overdrawn. When I query this with the bank they confirm I'm overdrawn and won't accept that I can't be as I ensure I cover every purchase before making it.

I don't touch the account and 24 hours later the balance shows as back in credit. Very tiresome but not much I can do.

 

This morning my account shows as balance of 0.00. I've transferred money in and the balance remains at 0.00

So, I live chat Natwest who tell me there's "so many transactions on the account" (there are 6) it takes time for it to update. They also tell me it's in credit but I just can't see it yet. When I attempt to use my card it tells me there's insufficient funds in the account. The account balance on both the iPhone app and Online banking still says 0.00

Now, Natwest tell me there's a negative balance - it's changed in the last 5 minutes - and I know the account will sort itself out in 24-48 hours and will be in credit without me doing anything about it!

 

Sorry for the longwinded story but is anyone else having these problems? I can't understand how a bank can deny there's an issue when one day they're telling me I'm overdrawn and it's fine the next, without any intervention from me. It's also really really tiresome but I know I'm lucky as I have another current account I can use- what would happen to a person that didn't?1

 

So, is anyone else having problems with their balance like this? Natwest refuse to accept there are any issues.

 

Thanks,

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Hello and Welcome wishyouwerehere,

 

Your threads had over 300 view's without reply so either there's not many having the same problems you are or whoever viewed the thread are not Natwest account holders.

I hope you get the problems sorted soon and your accounts back up and running as normal.

 

Regards,

 

Scott.

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Imho, use yr other bank account, my other half had natwest acc and many many banking issues with it, none her fault. Eventually she agreed to open a new acc elsewhere and the problems disappeared.

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http://downdetector.co.uk/problems/NatWest

 

If you scroll down the page you will see that others are experiencing problems

 

 

Rachel Wilks

 

No activity on my account despite having made a few transactions over the last two days. None of them are showing yet

 

 

And yesterday, people were having problems with the "apps"

 

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