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    • Just to qualify – as long as it's not a made-to-measure sofa or in some way modified specially for you. You should be recording your calls. You shouldn't be doing this kind of thing on the telephone without having the evidence of the conversation – both sides – particularly that they rejected your cancellation of the order. Also you should write to them – refer to the telephone conversations that you've had and the fact that they have refused and point out that this is contrary to the distance selling rules and that you are asserting your right to a 14 day cooling off period. Don't forget, that if the sofa is at all modified for you or made-to-measure then you don't have this right
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    • Hi,   the wording is as follows:   When a handbook wishes to hand in their resignation they follow the procedure set out in their contract. A typical length of notice is a month. The staff member must put in writing their resignation.   A little vague I appreciate.    
    • Thank you so much   I have just called the customer service line and was told that I can only 'change' the order within 7 days, I am not allowed to cancel.   I did think this was a bit odd.  So even with the loan agreement in place, I am entitled to cancel? I just want to make sure before I got back to them   Would it also be advisable to go to the store tomorrow with it in writing do you think?
    • a single default for a mobile contract should not cause you any issues. as long as thats the only thing bad with your file..........
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Ryanuk

Lowel/BW claim form - EE mobile phone 'debt'

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HELLO!!!!!

 

I received these the other day.

 

 

So is this where I need to submit some sort of defence and hopefully blow them out of the water.

 

 

I

 

I have repeatedly asked for statements etc but they have not sent anything.

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6/8/9 of the directions are your next priority Ryan...standard disclosure and drafting a witness statement..which must happen by the dates directed.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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il be honest! where the hell do I start. I understand the directions, and I understand my defence but how do you put that to paper in an acceptable way.

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You look at other threads....mostly in the Success forum and learn what they have done.....this is a Self Help Forum Ryan..yes we will assist and guide but when you have only ever viewed 4 threads since joining us..time for you to put some work in.

 

Threads viewed so far:

 

Lowel/BW claim form - EE mobile phone 'debt' 19th April 2016,

lowell joined 3 debts [2 mobile, 1 credit card]made me BK, n ... 21st January 2016, 18:30

How to Upload Documents / Images on CAG Immediately (you d ... 13th December 2015, 19:25

You have received a Claim - What you need to do. **UPDATED ... 13th December 2015, 18:34

 

Regards

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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That's fine, i'm happy to learn you pointed me in the right direction. Thanks

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Standard Disclosure is simple...that will be any CCA/CPR requests and responses and anything else you wish to rely on...this is your evidence.

 

Witness statements must be drafted to a format and finished with a statement of truth.....once completed this also becomes part of your standard discourse.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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