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Orange/Aplins claimform - Orange mobile debt


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Hi

 

I was wondering if anyone can help regards to a court claim form I have received today from Aplins, via Northampton court.

 

The PoC is extremely vague and goes something like this.

 

The claim is for call and service charges due and unpaid as at today's date under a network services contract made between the claimant and the defendant.

 

The debt is allegedly for an outstanding orange bill.

 

I used to have an orange mobile to which the contract ended in April or May this year,

 

 

I called and noticed them to terminate at the end of the agreement period

and was advised to call back within a month should I change my mind,

 

 

I didn't and they failed to terminate my contract with them, still allowing the phone to be in service,

 

 

I didn't use the phone as I had a new contract,

they simply allowed it to continue,

 

 

I only knew this because a friend advised me my old number was still active.

 

 

They then cut off the phone roughly in November ?. Or October.

I don't know I hadn't used it.

 

 

I then recieved a letter from the court, this one today.

 

Firstly I shall acknowledge the documents and intend to defend,

do I now send a CRP 31.14 ?

 

 

As the PoC are vague what wouldn't need to ask for?

 

 

The bill was only ever around £39 and the whole amount is for £287.54.

 

Any help is appreciated

 

Thanks in advance

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Moved to the correct forum.

 

Please have a read of the thread linked below - provide answers to the questions asked,

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?419198-You-have-received-a-Claim-What-you-need-to-do.-**UPDATED-December-2014**

 

post your responses in this thread and others with more knowledge will be along to help :)

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I am not quite sure whether a CPR request will be of any value to you for a mobile phone account, but others will advise.

 

Yes, do make sure you acknowledge within the time line.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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In order for us to help you we require the following information:-

 

Name of the Claimant ? Orange personal communication

Date of issue – - 10.12.2015

Date of defence filing = 4pm 11 1 2016

 

What is the claim for –

 

The claim is for call and service charges due and unpaid as at today's date under a network services contract made between the claimant and the defendant

What is the value of the claim? £287.54

Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? Mobile phone

When did you enter into the original agreement before or after 2007? After. 2007

 

Has the claim been issued by the original creditor or was the account assigned

and it is the Debt purchaser who has issued the claim.

orangelink3.gif personal communications Debt recovery team Senhouse road

 

Were you aware the account had been assigned – did you receive a Notice of Assignment? No?

Did you receive a Default Notice from the original creditor? not that i can recall as contract had needed, so technically no reason to.

 

Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? no

Why did you cease payments? Contract had ended

What was the date of your last payment? April 2015

 

Was there a dispute with the original creditor that remains unresolved? No

Did you communicate any financial problems to the original creditor

and make any attempt to enter into a debt management plan? none needed

Thanks for your help

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As it is the weekend, there might be a bit of a delay in responding.. but someone will look in on you :)

 

Also, it might be worth having a look at other threads in this section to see how others have responded to similar claims.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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can we please clarify

 

 

ORANGE is listed as the claimant?

 

 

they don't exist anymore...its EE

so the claimant is? [exactly as it appears on the form please...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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can we please clarify

 

 

ORANGE is listed as the claimant?

 

 

they don't exist anymore...its EE

 

 

so the claimant is? [exactly as it appears on the form please...

 

 

Hi there

 

They have put the claimant is

 

Orange personal communications

Debt recovery team

Senhouse road

Darlington

 

Many thanks

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ok thanks.

 

 

strange

but yes has happened vefore sorry.

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?433784-Orange-Aplins-claim-form-received

 

 

you can follow this thread too

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Interesting reading, thankyou, seems their PoC is extremely vague. Looks like the CPR request relating to the contract they seem to mention, will be interesting to see what evidence they have considering the contract had expired.

Thanks again

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there are pleanty of mobile court threads here

 

 

just find one that has a dispute like yours

should be simple to sort

as long as you've ack'd the claim.

that's the important bit defend all.

 

 

then you've time to browse around this forum and the successes forum off of this one

 

 

scream if you cant find what you wanr.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

I have been reading through the other posts and it seems my best option at this time will be to send a cpr 31.14

although it won't say much it will stipulate the contract terms and conditions

and should highlight that my contract ended in April so technically I don't owe anything.

 

I have included my letter as the PoS are vague I have very little to go from,

i have also seen a Cpr 18 been requested by not sure what that is.

 

Here is my letter below

 

[template removed - it says at the top of all template - please do not publish in the open forum.... - dx]

 

there are pleanty of mobile court threads here

 

 

just find one that has a dispute like yours

should be simple to sort

as long as you've ack'd the claim.

that's the important bit defend all.

 

 

then you've time to browse around this forum and the successes forum off of this one

 

 

scream if you cant find what you wanr.

 

 

dx

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Hi

 

I have been reading through the other posts and it seems my best option at this time will be to send a cpr 31.14

although it won't say much it will stipulate the contract terms and conditions

and should highlight that my contract ended in April so technically I don't owe anything.

 

I have included my letter as the PoS are vague I have very little to go from,

i have also seen a Cpr 18 been requested by not sure what that is.

 

Here is my letter below

 

[template removed - it says at the top of all template - please do not publish in the open forum.... - dx]

 

 

Eeekkk so sorry I did read that and got over excited at the prospect of my letter, apologies

 

Many thanks

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:lol:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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or more's the point

hopefully you wont...

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...
or more's the point

hopefully you wont...

 

 

dx

 

Hiya

 

Just a quick update,

still receive nothing from Aplins to which they have had ample time to respond,

my defense is required by tomorrow, which I am typing up now.

 

Do I just say that I contacted orange, who no longer exist to then speak to EE who would not disclose any information to me,

 

 

I have no idea why And then requested information from Aplins but not received anything ?

 

Thanks for your help

I'll have another look through the forum for defense help too

 

Thanks again

 

Ohh can I add to my defense that my contract with orange had ceased at the end of the agreement period, thus not being in contract ?

 

Thanks again

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just type in mobile claimform in the search cag of the top red toolbar

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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just type in mobile claimform in the search cag of the top red toolbar

 

Excellent thank you

Defense submitted, looking forward to the next steps now. Thanks for your guidance

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might have been prudent as others have done to post it up first...

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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