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    • Alright great appreciate the quick response/advice will send it asap, when you say keep it very wide do you mean don't limit this part of the SAR?   "Please note that I require disclosure of any personal data which you hold on me for the entire period of my dealings with you."   Will update when I hear something back,   Thanks.  
    • Has there ever been any success stries re chargeback with BOS? How much hope do I have? I wrote to FOS and to the bank again requesting a chargeback in writing too. 
    • fairtly? it should stop unless you have a gas pilot light.. and that's tiny use.  
    • he was talking about banning online shopping for banned items, but that is impossible, he banned DVD & Video games, but fails to understand Streaming, as in he doesn't realise if you buy a game, you download a copy as a data stream and save the installer to a hard drive, then install, its like streaming a film from netflix, except you save the file rather than the data is flushed when you have finished watching.  He doesn't know what he is on about. here is part of the what is essential list think its Aldi
    • Banning online sales doesn't seem to make much sense, BN. Things that might seem non-essential when you already have whatever it is can become essential when you've run out or it's broken.   How does the downloads thing work? I don't get that.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I switched to plusnet in may this year to their phone and fibre service..

took initial payment by debit card fine no problems..

 

 

phoneline changed over really smoothly however, the broadband/fibre date changed without our knowledge.. hmm not happy they apologise profusely and say it was out of their hands....ok so i let bt openreach take the fall

 

6 months in failure to even get close to the 76mbps more like 12 on a good day.

. checked via their bt wholesale web tool which proved my point entirely about speed.

. nothing is changed there..

 

 

Payments.. hah they are a joke.. direct debit goes..

1 min later they pay it back into my account then charge me £6.50 for the inconvenience:-x:-x.. and blame my bank saying debit had failed due to insufficient funds.

 

 

.. i ring my bank about to explode as i know its in credit and they say nope they sent it plusnet sent it back with an error code..

 

 

i challenge plusnet on this who say its a bank problem.. hmm not entirely convinced about this.

. this goes on in august and sept however octobers went fine

 

 

then we reach november and guess what it does it again:mad2::mad2:.. and they once again say its the banks' fault

 

 

.. barclays have provided us with proof which i have sent to plusnet previously showing that it isn't a barclays issue and they need to investigate this further as the extra charges are not good for my finances and they offered a £1.50 refund thats it!!

 

 

at this point i'd have been better going with bt business fibre and getting screwed royally on money..

 

 

No one at plusnet is taking this issue seriously

have raised several complaints via their online tools and get fobbed off each time..

 

 

Ofcom allowed me to raise an issue there but told me it would be quite sometime before they could come back to me..

 

 

I'm really at my wits end with anger frustration and out of pocket by their cock ups.. :mad2::mad2::mad2:

Cabot Financial they came they didn't stay and they left rather quickly

 

Lloyds Tsb - bye bye

 

Lowell Financial - bye bye

 

:whoo::whoo::lol::lol:

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Hi

I do have to say that I don't hear of many complaints about Plusnet. I am also with them and when I recently came up to my contract end and renegotiated, they were very good and gave me a good deal (although they did cock up on the first payment)

 

Having said that, why not contact the boss

 

andy.baker@plus.net

 

or send a complaint by snail mail

 

The Balance, 2 Pinfold Street, Sheffield, S1 2GU

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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i have looked everywhere for an email to a manager etc.. silverfox you are a hero :-D

 

thank you

Cabot Financial they came they didn't stay and they left rather quickly

 

Lloyds Tsb - bye bye

 

Lowell Financial - bye bye

 

:whoo::whoo::lol::lol:

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