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    • I received a Claim Form issued on 19 Jul 2021. The claimant is ParkingEye Limited.    The alleged offence took place on 22/10/2019. The particulars of claim read as follows:   "Claim for monies outstanding from the Defendant in relation to a Parking Charge (reference xxxxxx/xxxxxx) issued on 25/10/2019. The signage clearly displayed throughput University Hospital of Wales, Cardiff - Staff 4, Heath Park, Cardiff, CF14 4XW states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and consitions, including auhotisation being required for parking, by which those who park agree to be bound (the contract). ParkingEye's ANPR system captured vehicle xxxxx entering and leaving the site on 22/10/2019, and parking without authorisation. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach."   As they claim the PCN was issued in October 2019, I do not recall receiving anything in the post. I did receive a Final notice of Debt Recovery from dcbl, demanding £140. However, it had no reference on the letter so I just ignored it. I logged on to ParkingEye's portal to access photographic evidence and did not manage to find the complete PCN, however, there were just two pictures of the car with a time stamp (please see the attached files). I have copied the parking charge details from ParkingEye's website:   Parking charge details Parking Charge Reference: xxxxxx Vehicle Registration Number: xxxxxx Contravention date/time: 22/10/2019 19:41:52 Contravention location: University Hospital of Wales, Cardiff - Staff 4 Location address: Heath Park, Cardiff, CF14 4XW Stay duration: 0 hours 30 minutes Allowed duration: 0 hours 10 minutes Status: Open Outstanding balance: £155.00 (Please allow 24 hours after payment for it to be reflected on the balance)   I do not recall parking there, however I may have entered the car on multiple occasions on the day to turn the car around.   I visited the car park yesterday to take some pictures (please see the second attached file)   I have completed the AOS on moneyclaim.gov.uk   I am looking to file my defence based on the following points: The photographic evidence supplied by the claimant does not prove the car parked in the above mentioned car park. It just shows the front and the back of the car with two different time stamps. The notice which states that it is a staff car park is located right at the end of the car park, which is not noticeable as you approach the car park and the board seems fairly new to me, the claimant has not provided any proof to suggest that it was there when the alleged alleged offence took place? As they have allowed a 10 minute grace period, a £70 charge for 20 minutes is unreasonable.   Any advice would be much appreciated!! Thanks a lot. Parking Eye 2-converted.pdf 20210725_232345-converted_compressed.pdf
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    • Just need a bit of clarification on this. I run my own online business so I think I've got it right, but just good to have some clarification. I bought some items via ibidder auction site. Typically trade and liquidated items for sale there.  The items were men's fragrances and as I gather, auctioneers skip out of a load of the legal consumer right act jargon (from what I recall). Anyway. Several of these fragrances arrived smashed to bits. I logged it with the auction house with all photo's and evidence, and the staff responding even agreed with me that it was clearly damaged in transit.  Anyway, rather than refund me right away or ask me to return said damaged items to get a refund (as should happen right? After all, they pay insurance for their own benefit, to protect themselves as the sender), they put a claim in without refunding me. It's like they have been waiting for compensation to pay me, and if that didn't happen, it's no money for me.  To stop this getting long, the courier refused the claim because the items they sent were prohibited. Terms state anything made partly of wholly of glass won't be compensated and even so, fragrance rules is no more than 4 per parcel (they sent me around 10). Of course that's not my fault, they are responsible for shipment of goods and if they choose to cut corners, then regardless of it being trade lots, that's on them, not me. They've breached compensation terms of the courier and yet because of them not getting compensation, they wont give me my money back, even though they agreed from the evidence that items were clearly damaged in transit.  My thoughts on this (please tell me if I'm wrong): First port of call as they aren't forthcoming via emails is to put the pressure on them. Truthful bad reviews on sites like trustpilot will surely make them want to do the right thing? (That step is already done, by all means I'm happy to hear that I was wrong or it was stupid).   If that fails then it's down to an LBA, not just for the amount lost out on but also for loss of value of other items in the package (glass, liquid damage to those items reducing the value) and reasonable hours lost where instead of putting into my own business, I've been dealing with them.    The sum is low, some £50 or so. Yet it's the principal. I have to deal with customers day in, day out and if I cut corners by not fully insuring shipments, then it's me who takes the brunt and has to refund the customer anyway, so why should another businesses risk mean I've lost out? Thanks
    • both pages are in the earlier upload LFI   dx  
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Problems with Harlands and CRS


Cinderellaa
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Hi Cinderella and welcome to CAG

 

I've moved your post into your own thread for you to use from now on.

 

Can you please tell us :-

 

1. The gym involved.

 

2. Date you joined.

 

3. Length of the agreement or is it a monthly rolling agreement.

 

4. What's the nature of your problem with Harlands/CRS.

 

Then we'll see if we can help.

 

:-)

We could do with some help from you

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thank you for your quick response.

 

 

here goes....

 

 

I signed up to Xercise 4 less 12/12/14 on a £9.99 a month 12 month contract by DD.

 

 

in June 2015 I was told my job role would no longer be needed and as of the 17/07/15 would be jobless.

 

 

I told the gym I was attending and they told me to contact them VIA telephone or email.

 

 

On 15/07/2015 I emailed Xercise 4 Less and explained my situation....that as of 17/07/15 I would no longer be in work and would not be receiving any income. Therefore wish to cancel my contract. I found I could cancel the agreement as it states in their Terms and Conditions under CANCELLATION 14. Redundancy This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.

 

A few weeks later I received a letter from Harland's stating I need to set up a DD or further administration fees would be charged.

 

 

I went back to my gym and explained My contract had ended in work, I had sent an email to Xercise 4 Less explaining my circumstances and that I had received a letter from Harlands stating I needed to set up a DD.

 

 

The lady explained to me that she would note it down and that was that.

 

 

I had a few more letters from Harland's stating I needed to set up a DD but just chose to ignore them, as far as I was concerned I had explained my situation and that was that.

 

 

In September 2015 I moved 200 miles to down South. I recently had missed calls from a 01444 449 165 number and texts saying please contact CRS as we need to discuss a matter with you.

 

 

I received a letter from CRS on Saturday 6th December (at my new address) stating that I owe £212.44........WHAT?

 

 

the letter states:

 

 

Following attempts to resolve your outstanding balance with Xercise 4 Less, we have now discovered that you have moved to the above address.

 

 

A charge of £36.00 has been added for tracing you. Your balance is now £212.44.

 

 

1. you contact us on 01444 449 165 to either settle £212.44 by credit/debit card or set up an acceptable instalment plan with us.

 

 

2. you send us a cheque/postal order/bankers draft for £212.44 payable to Credit Resolution Services and sent to 2nd floor Rockwood house, 9-17 Perrymount Road, Haywards Heath, West Sussex RH16 3TW.

 

 

Pease ensure payments is made on your account within the next 7 days in order to avoid further action being taken against you.

 

 

Please help.... £212.44 is more than the yearly gym membership itself.

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Hi Cinders,

 

Take time to read other X4Less threads here and you'll see how Harlands operate. At the first chance, they start adding their admin fees and try to persuade you you should pay now, or suffer ever increasing fees. They'll then say they'll take court action, which they never do.

 

We maintain Harlands/CRS's fees are unlawful penalties which should always be challenged and should never be paid.

 

Ignore their demands for now and, instead, write to X4Less. Keep all contact in writing only.

 

Complain that you told the gym of your impending redundancy on xxdate and that was adequate notice of your need to cancel. Even though you didn't need to, you then confirmed by email in July but X4Less didn't even bother replying.

 

Tell them you may owe a final month's fee for the notice period which you'll pay when they confirm they'll accept this in full settlement of all that you owe.

 

Send to X4Less's Leeds Head Office.

 

You could use the gym's Twitter or FB a/c to get their attention too but keep OFF the phone.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Thank you.... Ooh trust me I have read other threads on here, that's what prompt me to posting and not answering to them... I will draft a letter up tomorrow and post it on here before I send it just for you to take a look at if that's OK?

 

Thanks again

 

Cinders :)

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Hi Cinders,

 

Yes, post it here first. That's just fine.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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