Problems with Harlands and CRS

[Cinderellaa]

Hi

 

 

I am new to this, I am currently having trouble with Harlands/CRS and was wondering if somebody could help please.

[slick132]

Hi Cinderella and welcome to CAG

 

I've moved your post into your own thread for you to use from now on.

 

Can you please tell us :-

 

1. The gym involved.

 

2. Date you joined.

 

3. Length of the agreement or is it a monthly rolling agreement.

 

4. What's the nature of your problem with Harlands/CRS.

 

Then we'll see if we can help.

 

[Cinderellaa]

thank you for your quick response.

 

 

here goes....

 

 

I signed up to Xercise 4 less 12/12/14 on a £9.99 a month 12 month contract by DD.

 

 

in June 2015 I was told my job role would no longer be needed and as of the 17/07/15 would be jobless.

 

 

I told the gym I was attending and they told me to contact them VIA telephone or email.

 

 

On 15/07/2015 I emailed Xercise 4 Less and explained my situation....that as of 17/07/15 I would no longer be in work and would not be receiving any income. Therefore wish to cancel my contract. I found I could cancel the agreement as it states in their Terms and Conditions under CANCELLATION 14. Redundancy This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.

 

A few weeks later I received a letter from Harland's stating I need to set up a DD or further administration fees would be charged.

 

 

I went back to my gym and explained My contract had ended in work, I had sent an email to Xercise 4 Less explaining my circumstances and that I had received a letter from Harlands stating I needed to set up a DD.

 

 

The lady explained to me that she would note it down and that was that.

 

 

I had a few more letters from Harland's stating I needed to set up a DD but just chose to ignore them, as far as I was concerned I had explained my situation and that was that.

 

 

In September 2015 I moved 200 miles to down South. I recently had missed calls from a 01444 449 165 number and texts saying please contact CRS as we need to discuss a matter with you.

 

 

I received a letter from CRS on Saturday 6th December (at my new address) stating that I owe £212.44........WHAT?

 

 

the letter states:

 

 

Following attempts to resolve your outstanding balance with Xercise 4 Less, we have now discovered that you have moved to the above address.

 

 

A charge of £36.00 has been added for tracing you. Your balance is now £212.44.

 

 

1. you contact us on 01444 449 165 to either settle £212.44 by credit/debit card or set up an acceptable instalment plan with us.

 

 

2. you send us a cheque/postal order/bankers draft for £212.44 payable to Credit Resolution Services and sent to 2nd floor Rockwood house, 9-17 Perrymount Road, Haywards Heath, West Sussex RH16 3TW.

 

 

Pease ensure payments is made on your account within the next 7 days in order to avoid further action being taken against you.

 

 

Please help.... £212.44 is more than the yearly gym membership itself.

[Cinderellaa]

I cancelled my DD in July 2015 last DD was requested 13th June 2015

[slick132]

Hi Cinders,

 

Take time to read other X4Less threads here and you'll see how Harlands operate. At the first chance, they start adding their admin fees and try to persuade you you should pay now, or suffer ever increasing fees. They'll then say they'll take court action, which they never do.

 

We maintain Harlands/CRS's fees are unlawful penalties which should always be challenged and should never be paid.

 

Ignore their demands for now and, instead, write to X4Less. Keep all contact in writing only.

 

Complain that you told the gym of your impending redundancy on xxdate and that was adequate notice of your need to cancel. Even though you didn't need to, you then confirmed by email in July but X4Less didn't even bother replying.

 

Tell them you may owe a final month's fee for the notice period which you'll pay when they confirm they'll accept this in full settlement of all that you owe.

 

Send to X4Less's Leeds Head Office.

 

You could use the gym's Twitter or FB a/c to get their attention too but keep OFF the phone.

 

[Cinderellaa]

Thank you.... Ooh trust me I have read other threads on here, that's what prompt me to posting and not answering to them... I will draft a letter up tomorrow and post it on here before I send it just for you to take a look at if that's OK?

 

Thanks again

 

Cinders

[slick132]

Hi Cinders,

 

Yes, post it here first. That's just fine.

 

[Cinderellaa]

I will do, thank you