Xercise4Less problem, broke student

[GethThebeherith]

First of all, Hi everyone!

 

I am having trouble with Xercise4less and their atrocious cancellation policy. I'll start from the beginning.

 

I am currently a full time student, and work part time in retail. My hours are shaky as is. Sometimes I get full week, sometimes, and at the moment - two days a week. That combined with rent, food and having a pet (for mental problems) is... Tough.

 

I joined Xercise4less in February 2015. I am on 12 month contract, DD and all. 15 quid seemed like something I could pull off at the time. But my hours got cut and paying started to become a problem. I took it to the staff members and was told to bring proof my hours got cut. Then my situation improved and I forgot about it. Been paying on time ever since.

 

Now I am working 2 days a week for 13 hours. Looking for new job. I paid them last month despite all difficulties, but this month was incredibly hard and I missed the payment. Today I got a text message saying my account was moved to default. After only one month???

 

I haven't attended gym for Months and was only paying so I don't get bad credit history. I want to move to Canada with my boyfriend (Long Distance Relationship) and now I'm afraid this will ruin my credit history and immigration office will pick on it. I am physically unable to pay now nor I'll have time to attend gym anyway. Plus, I've read reviews on how they charge even after cancellation. I don't want to stick around. What should I do?

[GethThebeherith]

Adding to the tread, I am not on a student contract too. I only found out about it later and when I asked if I can be moved to that contract my request was denied

[Bazooka Boo]

Will you be able to make the failed payment?

And then maintain the last two?

 

At the moment you're in a better position than most.

 

Don't concern yourself with it ruining your credit file, they can't touch it.

 

All you need to ensure is that when you cancel, you put it in writing and keep a copy of the letter, hand it in to the gym in person, and obtain the name of the individual you hand it to, marking down the date and time you handed it too them, if possible get them to sign the copy of the letter of cancellation for your records.

[GethThebeherith]

Will you be able to make the failed payment?

And then maintain the last two?

 

At the moment you're in a better position than most.

 

Don't concern yourself with it ruining your credit file, they can't touch it.

 

All you need to ensure is that when you cancel, you put it in writing and keep a copy of the letter, hand it in to the gym in person, and obtain the name of the individual you hand it to, marking down the date and time you handed it too them, if possible get them to sign the copy of the letter of cancellation for your records.

 

Hi, thanks for a swift reply!

 

I am not sure at the moment. I got a new job offer coming up, but I won't be able to cover the payment soon. A.ka within few weeks. I'm sure they added up admin charges to that. 35£ and more is a HUGE stretch to me.

 

I lived in student house which is now occupied by people I don't know. I'm iffy about giving them my new address. I know it's only two months to endure, but I just physically can't pay.

 

I have an ongoing conversation with them on Twitter. I didn't touch my direct debit, didn't cancel it. Just happened to not have money when they deducted payment.

[fkofilee]

I think ive found the post on twitter....

 

Have you done what they asked. They may beable to help... Public Relations are important on Twitter.

[fkofilee]

Also as well, If X4L's pet boys start screaming. There isnt anything they can do...

 

Slick will be along shortly to advise.

[GethThebeherith]

Also as well, If X4L's pet boys start screaming. There isnt anything they can do...

 

Slick will be along shortly to advise.

 

They told me to take it to direct messages and said I should phone Harlands. Just said my account appears default and that's it.

[Bazooka Boo]

You should tell them that under no circumstances will you ever engage with their powerless third party and if they fail to take responsibility for their actions, you will reciprocate and they will get nothing.

 

You need to make them aware that you are in financial difficulty, and as such you either want them to suspend your gym agreement where you can make a reduced payment until you are able to cancel the agreement, or cancel entirely.

 

Put the ball firmly in their court, if they continue to be obstructive and simply pass you over to their toothless 'Harlands', then you'll be lodging a formal complaint regarding them to the CMA and Trading Standards, and if necessary BBC Watchdog....

[slick132]

Hi Geth and welcome to CAG

 

Take a look here, and post #8 in particular - http://www.consumeractiongroup.co.uk/forum/showthread.php?455947-Virgin-Gym&p=4824186&viewfull=1#post4824186

 

I think you have grounds to cancel :-

 

1. If you suffer a serious drop in income (as opposed to the gym saying it has to be redundancy).

 

2. If Harlands insist on applying their admin fees which we maintain are unlawful and unenforceable.

 

Ignore Harlands/CRS completely for now. Keep the complaint active on Twitter, as X4Les are still a bit sensitive after getting shown up badly on BBC's Watchdog.