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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Xercise4Less/Harlands/CRS/Spratt Endicott Problem

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Hi there,


I am new to the site so just wanted to say hello to start with!


I am writing this thread regarding problems I have had since cancelling a gym membership at Xercise4Less in Leeds. I am writing in chronological order but the dates may be a bit out (apart from the most recent ones).


I joined Xercise4Less on a £9.99 monthly rolling contract in October 2014, as I was at university in Leeds and wanted to use the gym. I never received a welcome email with my 'pin' to get in the gym, nor any terms and conditions or anything similar. Over the first few weeks, I went in multiple times to ask them to resend this email and amend my email address to the correct one, and was told that they would do and would send me the pin to access the gym. I was given a temporary pin and used the gym maybe 2 times during this period. However, I never received the email with my own pin or the welcome information, as I informed them.


Over the year I was very ill, and had a lot of university stuff to sort out, and so not only did I not visit the gym I also didn't have time to chase them about my pin for gym access, although I had been in and requested it multiple times initially. I lost the temporary pin and so could not access the gym. Over the rest of the year I ignored the gym and completely forgot about the membership.


At the end of the university year (June 2015) I left Leeds as it was the end of my final year, and moved back to Leicester. I cancelled my bank account and changed bank, and cancelled all outstanding standing orders (including the gym). I receive a lot of nuisance calls and texts on my phone so ignore all automated ones I got (some were from CRS but I had no idea they actually meant anything so I ignored them).


I have now received a text from Spratt Endicott (7th December 2015) asking me to call them and quoting a reference number. As I have left the address I have received no correspondence about any of this so have no idea where to start. Any ideas?



Thanks a lot in advance, sorry it's a bit wordy!

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Hi BM and welcome to CAG


Spratt Endicot are Harlands/CRS's pet solicitor and can be ignored completely.


I suggest you should write to X4Less telling them their inability to communicate with you regarding the access PIN was adequate grounds for you cancelling, on the basis that they were incompetent.


Do you want a letter drafted to send to X4Less along these lines ?



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Hi Slick,


Thanks a lot for the prompt response. That's reassuring to hear, I was a bit worried by the fact it was a solicitor.


That would be so great, I wouldn't be sure how to phrase it myself. A general outline would be great!


Thank you!

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Nothing fancy is needed and you should send this to X4Less's Head Office in Leeds:-


Dear Xercise4Less,


Membership at [town/city]


When I joined the above gym in October 2014, you failed to supply me with the Welcome email that was promised. I didn't get a PIN number to enable access and received no T&C's for the membership.


Despite repeated requests at the gym when they promised to amend my email contact details and send the Welcome email and proper PIN number for access, this never happened.


I used the gym just a few times but was annoyed at the incompetence in managing my membership. When I left Uni in June 2015, I closed the bank account and have paid no more since I didn't use the gym and they failed to comply with my repeated requests.


I have since been harassed by Harlands/CRS and now Spratt Endicott making increasing demands for gym fees and admin fees.


I suggest you instruct them to drop this matter or I will make formal complaints to the relevant authorities and I will complain to Watchdog and use Twitter/Facebook to voice my concerns about the gyms' failings.


Yours faithfully,



We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



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Thanks !:-)

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