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Another Xercise4Less/Harlands/CRS/Spratt Endicott Problem


bmtingle
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Hi there,

 

I am new to the site so just wanted to say hello to start with!

 

I am writing this thread regarding problems I have had since cancelling a gym membership at Xercise4Less in Leeds. I am writing in chronological order but the dates may be a bit out (apart from the most recent ones).

 

I joined Xercise4Less on a £9.99 monthly rolling contract in October 2014, as I was at university in Leeds and wanted to use the gym. I never received a welcome email with my 'pin' to get in the gym, nor any terms and conditions or anything similar. Over the first few weeks, I went in multiple times to ask them to resend this email and amend my email address to the correct one, and was told that they would do and would send me the pin to access the gym. I was given a temporary pin and used the gym maybe 2 times during this period. However, I never received the email with my own pin or the welcome information, as I informed them.

 

Over the year I was very ill, and had a lot of university stuff to sort out, and so not only did I not visit the gym I also didn't have time to chase them about my pin for gym access, although I had been in and requested it multiple times initially. I lost the temporary pin and so could not access the gym. Over the rest of the year I ignored the gym and completely forgot about the membership.

 

At the end of the university year (June 2015) I left Leeds as it was the end of my final year, and moved back to Leicester. I cancelled my bank account and changed bank, and cancelled all outstanding standing orders (including the gym). I receive a lot of nuisance calls and texts on my phone so ignore all automated ones I got (some were from CRS but I had no idea they actually meant anything so I ignored them).

 

I have now received a text from Spratt Endicott (7th December 2015) asking me to call them and quoting a reference number. As I have left the address I have received no correspondence about any of this so have no idea where to start. Any ideas?

 

 

Thanks a lot in advance, sorry it's a bit wordy!

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Hi BM and welcome to CAG

 

Spratt Endicot are Harlands/CRS's pet solicitor and can be ignored completely.

 

I suggest you should write to X4Less telling them their inability to communicate with you regarding the access PIN was adequate grounds for you cancelling, on the basis that they were incompetent.

 

Do you want a letter drafted to send to X4Less along these lines ?

 

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Hi Slick,

 

Thanks a lot for the prompt response. That's reassuring to hear, I was a bit worried by the fact it was a solicitor.

 

That would be so great, I wouldn't be sure how to phrase it myself. A general outline would be great!

 

Thank you!

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Hi BMT,

 

Nothing fancy is needed and you should send this to X4Less's Head Office in Leeds:-

 

Dear Xercise4Less,

 

Membership at [town/city]

 

When I joined the above gym in October 2014, you failed to supply me with the Welcome email that was promised. I didn't get a PIN number to enable access and received no T&C's for the membership.

 

Despite repeated requests at the gym when they promised to amend my email contact details and send the Welcome email and proper PIN number for access, this never happened.

 

I used the gym just a few times but was annoyed at the incompetence in managing my membership. When I left Uni in June 2015, I closed the bank account and have paid no more since I didn't use the gym and they failed to comply with my repeated requests.

 

I have since been harassed by Harlands/CRS and now Spratt Endicott making increasing demands for gym fees and admin fees.

 

I suggest you instruct them to drop this matter or I will make formal complaints to the relevant authorities and I will complain to Watchdog and use Twitter/Facebook to voice my concerns about the gyms' failings.

 

Yours faithfully,

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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