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lee79

Ordering new card now results in active one being cancelled

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Not sure if this is new, it's been a while since we've had to actually order a new card prior to a new one being automatically sent to us.

 

My wife visited the bank yesterday to do some over the counter stuff. The person could not read her card so ordered a new one for her. Unknown to is this rendered her current card unusable. Called this morning thinking it would be a simple matter of unblocking an incorrectly blocked card but no. Apparently it was not an accident and she cannot use the card now until the new one comes.

 

It's ok though according to the guy she spoke to as we have 2 cards with it being a joint account. Just got to figure how to have mine appear in 2 locations at the same time.

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