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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Rundles bailiffs - notice of enforcement - council tax debt I need help please


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theres is no right of entry on CTAX debts

you should already know this wit the number of previous threads involving bailiffs and CTAX...

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I should but I forget, and being stressed, and at my wits end it is difficult to focus on what I know, or should know. I did read some of the older thread but must have skipped the bit about right of entry. Thanks for the reminder to read stuff - I will take it in the spirit it's meant

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DX is correct, no right of entry for Council tax, or a Council PCN Is that parking Ticket Council, police or a Private parking Contractor like Parking Eye?

 

I would still hide that car if possible. they might clamp it for spite to put pressure on to get say a payday loan (naughty) to pay them.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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It would be certainly worth you contacting your local Councillor(s) and ask they intervene on your behalf

- best initial contact is by phone and my view is they are contactable 7 days per week up until about 9pm.

 

This is the best advice on here! In fact contact local councillor plus head of council. Do a quick Google search. Phone and email them, both of them!

 

They fixed it for me in 25 minutes. Even if it doesn't work , you have nothing to lose.

We could do with some help from you.

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I have requested help from Canterbury Councillors and their CEO but I now need to send a follow up email as Rundles have written to me again.

 

I wrote to Rundles asking to set up the arrangement again but they emailed me saying no and that only full payment would be acceptable.

 

The enforcement agent has written today demanding full payment of approx £3k within 7 days or he will instigate:

 

- bankruptcy

- charging order

- committal to prison

 

I think he's making this personal because I muttered 'fat bastard' after being goaded for about 10 mins on the doorstep.

I just cannot believe this is happening.

I don't know who to turn to.

I will try step change but I reckon they won't help because I have no spare cash hardly, and CAB won't help because they just don't.

 

I am currently writing again to the council but think I could be wasting my time.

Edited by Andyorch
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silly bailiff let him arm wave.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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“I think he's making this personal because I muttered 'fat bastard' after being goaded for about 10 mins on the doorstep.”

 

Seems to me you made it personal....

 

Sometimes the truth hurts.

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Having had a read back over all of this am I correct in thinking they have not listed any items or left you a Controlled Goods Agreement and they have not had access to your home?

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No items have been listed and no bailiff has been in my home.

Disgruntled, yes you are correct, I made it personal but isn't that what the bailiffs want, why they behave the way they do. I've had bailiffs on the doorstep before and don't usually get so upset, but Rundles seem to be a special breed.

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I need to clarify - Rundles have said they will consider recommending the above actions to their client. Rundles have replied to my email to say they won't reinstate the payment plan.

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Seems to me that the Bailiff is clutching at straws hoping to frighten you with his "superior" knowledge when in reality you are the one who holds the upper hand. There is not much else he can do other than hand it back to the Council - if he doesn't want to reinstate the payment plan or if he hands the case back he isn't going to get paid. For yourself I would suggest you keep all the payments you would have made while this is going on so at some stage a lump sum can be made which then makes it a little harder for the Council to go for other Enforcement action.

 

If they do go for Bankruptcy - if you own nothing they will get nothing

If they go for a Charging Order - only if you own your own place and you rent

Committal to Prison - only if you wilfullly refuse to pay which you are not

 

Ask him to do his worst.

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I can recommend persil but If you use aerial that's your problem..silly bailiff

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites
I have requested help from Canterbury Councillors and their CEO but I now need to send a follow up email as Rundles have written to me again.

 

.

 

Phone the councillors on their mobile, phone the elected head of council (not the CEO) on their mobile, leave them a voicemail, send another email. For example the one below is slightly different but you can adapt it. This worked for me.

 

 

Dear X,

 

I wonder if you can help, hopefully I am contacting the correct person.

 

Put simply, we got behind on the Council Tax because of my wife's illness and her inability to work. She's now back working and I'm paying off an attachment of earnings at a rate of 17% of my Net Salary. I completely understand the need to pay back this sum, however it seems like another AOE will be placed on my salary for another year's bill at the same time. I'm quite happy to pay this after the current AOE is ended, but no one seems to be listening. Put simply my basic salary is only £X after tax, my rent £X. If they add this one at the same time, we will lose our home. Hopefully you can prevent this.

 

I can supply you with all details necessary if need be,

 

Kind Regards

 

 

 

Hopefully you can prevent this

We could do with some help from you.

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I will call the councillors tomorrow - it's a husband and wife team for the area where the flat was located. So far I've emailed both of them with an essay of what happened from start to finish and also the chief exec. I've now emailed the Head of Council. Is it ok to call them then? How will i be sure it goes to voicemail? I would freeze if any of them picked up the phone.

 

I will use your message but thinking about attachment of benefits - I would starve if they took any more off me.

 

thanks for everyone's replies which have made me feel a bit better.

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Keep everything in writing. Unless you can record the call in full

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I agree with the poster above, that everything should be in an email.

 

However, you should also be speaking with / leaving a voicemail for the councillors / head of council.

 

I got through on the first attempt to the head of my council on his mobile, who was actually incredibly sympathetic, I asked him to read the email I had sent.

 

It's worth noting that I was begging the council's revenue department to take of the second AOE for a week, and explaining that I wouldn't be able to make the rent.

 

I was told that once it was on there was nothing they could do.

 

After speaking to the Head of council, it was somehow gone 25 minutes later. Do not under estimate the power these people have!

 

The councillors generally work for the good of society.

 

They know that making someone homeless, or starving is only going to cost much more in the long run either to the local authority or to the NHS and they also want your vote of course!

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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If you speak to anyone, record the call.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Have you tried a DRO = Debt relief order. Im sure you would qualify. Council tax debt can be included in this. This would certainly help your plight.

https://www.citizensadvice.org.uk/debt-and-money/debt-solutions/debt-relief-orders/debt-relief-orders-explained/debt-relief-orders-what-you-need-to-know/

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