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Gym Cancellation issue


derek m,arshall
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What a great site !

 

After this read I am now rolling up my sleeves to take on Harlands Group after receiving what I can only describe as an intimidating "demand " for unfair monies ,

after my wife canceled her direct debit instruction with Energie Fitness for Woman gym .

 

It appears that HG have forgotten on their agreements and subsequent undertakings with the OFT back in 2013 !

 

My wife has been a member of this gym since June 2013 (@ 37 pounds a month ) and enjoyed the social banter as well as the exercise.

 

 

It was after a knee injury at the beginning of 2015 that she decided to ask for a reduction in monthly membership

as she could no longer utilise the gym equipment, but wished to maintain the social connections with an agreed reduction to 5 pounds per month

 

 

. The Direct debit was reduced to the 5 pounds as agreed and we have a copy of the amended Instruction dated April 2105

 

The knee injury was more complex than at first thought and after surgery it was obvious that recovery would take a good few months at least .

 

 

My wife discussed the position with the Gym manager and it was agreed that they would terminate the membership

and they would cease the DD which was carried out on the computer in front of my wife in mid November ,

I also cancelled the DD instruction myself with the bank , online soon after .

 

Today we have just received a worrying letter from HG regarding their December DD payment

having been returned from my bank as "instruction cancelled "

 

They now state a charge of 20 pounds admin fee and asked us to call them immediately so they can collect and re-instate the DD .

Then the threat if we do not call by 22nd December a further charge of 20 pounds admin will apply .

 

Then " For my information " Q on what to do if I wish to cancel my membership .

Simply pay a 1 months cancellation fee consisting of ,

 

37 pounds Outstanding Subscription . 37 pounds Cancellation period . 20 pounds Default fee totalling to 94 pounds .

 

Yeh right !

 

I have not called HG or written to them .

We need a copy of the original contract from Energie Fitness before I write to them using your template respones

but any further advice on dealing with this this blatant resurgence of the scheming downright robbing habits by the Gym fraternity

that was supposed to have been dealt with by OFT back in 2013, would be grateful ,

 

cheers

marsh

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Lodge a formal complaint to the gym in question, in writing, demanding they call off their powerless DCA and demanding they apologise for their actions.

 

If HG persist then make a complaint to TS & the CMA.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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thanks BB , great to get a quick response .

 

 

I will wait a few days to see if we can gather a number of responses and then decide on which strategy to use in order to take this mean monsta on .

I would like to raise the emphasis to the fact that this conglomerate signed up along with Dave Whelan Sports and LA fitnes back in 2013 with the old OFT , to clean up this practice

but it seems that they are back on the nasty step !

 

 

cheers

marsh

Conglomerate

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Hi Derek and welcome to CAG

 

Have you spoken to the gym and told them to tell Harlands to back off, following the agreement that the m/ship would be ended.

 

In the meantime, ignore any contact from Harlands/CRS as they are powerless and have no authority.

 

:-)

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Hi Derek,

 

This is an excellent result but let us know if Harlands/CRS make any further demands.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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