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    • Update The engineer who's been looking at the van was unable to borrow a circuit board to do a temporary swap to test. His and Truma's recommendation was that I take the van to them as the fault it was displaying was something they'd not come across before. I rang Truma Friday morning and it was going to be the end of October before I could get an appointment. Then the engineer said that they'd had a cancellation that morning and if I got down to them immediately (a 40 mins journey for me) they'd look at it. They rang me late Friday afternoon and to cut to the point they may have fixed it, it's still on test there today, they'll let me know the outcome later. If it's not the circuit board which they've changed then it's another problem with the solar system on the van which is nothing to do with them. I've kept Marquis involved by email and phone. But because I've acted without giving them another chance to deal with the fault will I still have any claim or not ?  Thanks 
    • expecting civil replies instead of using adjectives and verbs like "shut up"
    • I have also emailed them this below      Can I please bring your attention to the Consumer Rights Act 2015 wherby it states my right to a refund I have highlighted the points where I feel you are failing in regards to this Act. Please refer this to you senior to be looked over immediately and I look forward to your reply    Thanks Kelly Gallimore Right to reject (1)The short-term right to reject is subject to section 22. (2)The final right to reject is subject to section 24. (3)The right to reject under section 19(6) is not limited by those sections. (4)Each of these rights entitles the consumer to reject the goods and treat the contract as at an end, subject to subsections (20) and (21). (5)The right is exercised if the consumer indicates to the trader that the consumer is rejecting the goods and treating the contract as at an end. (6)The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader. (7)From the time when the right is exercised— (a)the trader has a duty to give the consumer a refund, subject to subsection (18), and (b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed. (8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them. (9)The consumer’s entitlement to receive a refund works as follows. (10)To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money. (11)To the extent that the consumer transferred anything else under the contract, the consumer is entitled to receive back the same amount of what the consumer transferred, unless subsection (12) applies. (12)To the extent that the consumer transferred under the contract something for which the same amount of the same thing cannot be substituted, the consumer is entitled to receive back in its original state whatever the consumer transferred. (13)If the contract is for the hire of goods, the entitlement to a refund extends only to anything paid or otherwise transferred for a period of hire that the consumer does not get because the contract is treated as at an end. (14)If the contract is a hire-purchase agreement or a conditional sales contract and the contract is treated as at an end before the whole of the price has been paid, the entitlement to a refund extends only to the part of the price paid. (15)A refund under this section must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund. (16)If the consumer paid money under the contract, the trader must give the refund using the same means of payment as the consumer used, unless the consumer expressly agrees otherwise. (17)The trader must not impose any fee on the consumer in respect of the refund. (18)There is no entitlement to receive a refund— (a)if none of subsections (10) to (12) applies, (b)to the extent that anything to which subsection (12) applies cannot be given back in its original state, or (c)where subsection (13) applies, to the extent that anything the consumer transferred under the contract cannot be divided so as to give back only the amount, or part of the amount, to which the consumer is entitled. (19)It may be open to a consumer to claim damages where there is no entitlement to receive a refund, or because of the limits of the entitlement, or instead of a refund. (20)Subsection (21) qualifies the application in relation to England and Wales and Northern Ireland of the rights mentioned in subsections (1) to (3) where— (a)the contract is a severable contract, (b)in relation to the final right to reject, the contract is a contract for the hire of goods, a hire-purchase agreement or a contract for transfer of goods, and (c)section 26(3) does not apply. (21)The consumer is entitled, depending on the terms of the contract and the circumstances of the case— (a)to reject the goods to which a severable obligation relates and treat that obligation as at an end (so that the entitlement to a refund relates only to what the consumer paid or transferred in relation to that obligation), or (b)to exercise any of the rights mentioned in subsections (1) to (3) in respect of the whole contract
    • V common problem for this car. Might be something small like EGR valve needs a clean, might be water pump, might just need a service. Might still be a very good car, just need to spend a little. Naturally you take them to court for the money you spend of course.
    • Public backs debt enforcement to support vital public services - survey | CIVEA View the full article
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Hi guys,

 

 

I received my last water bill a while ago and it's double what the previous bill was.

 

 

I'm having problems understanding what's going because there have been no major changes to the house.

 

 

They had been sending people round to access the meter in our front garden which they have never done before.

 

 

It was a rather bizarre incident.

 

 

These guys showed up and asked who they should write to at this address and

 

 

I explained that we were already with Thameswater and I didn't understand what's going on.

 

 

I don't know if we're getting billed for another house or what's going on.

 

 

Is there any way our bill can be recalculated?

 

 

I don't understand how reading a meter at the front of the house has affected our bill to this extent.

 

 

Can someone help me with this situation because I have a feeling Thameswater will make a dogs dinner out of this.

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how about involving the water regulator

 

 

ofwat is it?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

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Yes I do, but sometimes we never got the bill, only letters to say our bill is overdue and the reason they were overdue is because we never got the bill in the first place. Those letters only had the amount on there. I'm just concerned because I never did receive additional letters from them like the workmen who came to look at the meter said. I don't know where all the extra spending has come from.

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  • 9 months later...

Hi everyone,

 

Please help me with this:

 

I live in a shared house with other flatmates and our current water bill with Thames Water is in my name. We have a meter outside and pay every 6 months. Some time this year, out water bill suddenly tripled and Thames Water eventually did an investigation. There are findings were that the readings are accurate and correct from what they can see, even though every person I've spoken with on the phone seems to think it's pretty much impossible for a water bill to suddenly get that high. I don't know what's happening, but obviously we are expected to pay and we don't have that kind of money because it was totally unexpected. I honestly don't for one second think we've used this much water but don't know what the next move is. I'm hoping to move out by the end of this year and I'm pretty sure I can't change the name on the bill with the amount of money owing on the account.

 

Please can someone give me some advice as to what I can do, because as far as Thames Water is concerned, they've done as much as they can.

 

Thanks

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Has anybody been out to see the property and to investigate the problem on site?

 

Have you got a garden

 

Over how long a period have you had the normal bills before you have had this spike?

 

An increase of 300% over your normal activity for six months seems to be very high but are you able to identify any difference in behaviour of you of your flatmates or any difference in the way that your water supply is being consumed?

 

Has there been any risk at all that there has been some kind of leak for instance an ongoing flow into the toilet from the system which is the been left unattended?

 

I understand that sometimes when Thames water notices that there has been a change in the level of consumption than that it is higher than normal that they may send you a "high consumption letter". Have you had one of these?

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Thanks for your reply.

 

Yes, someone came out to investigate. They basically told us to switch off any appliances that use water in the house whilst they looked at the meter. They said the meter didn't move during the investigation, therefore nothing was wrong.

 

Yes, we have a back garden and a small front garden, but we don't use the hose or a sprinkler system.

 

I moved into this house in May 2012 and the water bill has typically been around £250- £300 every 6 months until February this year.

 

There has been no change in the pattern of behaviour or usage at all. They don't take baths etc.

 

Our toilets seem fine and they're not over running either.

 

We haven't had one of those letters at all. I'm so baffled and stressed out about this.

 

Thanks again

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How long did they check the meter for? Anything less than an hour defiantly wouldn't show up. Try it over several hours.

 

Leave all your taps turned off, and dont flush the toilet. Take a picture of the meter reading, and wait as many hours as you can. take another picture later and compare. If you have any leaks then the readings will be different.

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How long did they check the meter for? Anything less than an hour defiantly wouldn't show up. Try it over several hours.

 

Leave all your taps turned off, and dont flush the toilet. Take a picture of the meter reading, and wait as many hours as you can. take another picture later and compare. If you have any leaks then the readings will be different.

 

The engineer checked for less than 5 minutes.

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Hi everyone,

 

Thank you for the replies so far.

 

(I don't know if it should be posted in a separate area but it's related to this water bill situation.) I spoke to my landlord today and he said he fixed our toilet in the summer as it had been running non stop, but I didn't know. He's a live- out landlord and we're an HMO. He seems to think that the toilet problem wouldn't have caused the water bill to triple. In this situation, is he liable for at least part of the water bill? Our rent is a few days late and I still have the money in my account. If I took it directly from our rent to pay for this bill, could I get into legal trouble?

 

Thanks for the help again.

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Hello everyone,

 

You might have seen my other thread in regards to the extremely high water bill- http://www.consumeractiongroup.co.uk/forum/showthread.php?456334-Thames-Water-Overcharging. I thought I'd start a second thread now that I've spoken to the water company and my landlord again.

 

The water company has done all the investigations they can do and they have found that they are not at fault, given that there are no leaks coming from outside and the meter number they have on our bill is correct. The landlord has told me he fixed a faulty toilet which was overrunning some time in the summer. I didn't know this at the time. The water company said if there is a leak in our house, they have something called a leak allowance but because the toilet was fixed a while back, we won't be eligible for the leak allowance now, as it has to be signed off by a plumber.

 

My question is, is the landlord liable/responsible for this huge bill or at least a large chunk of it? If he refuses to pay, can I take money from our rent to pay for it? I really would love to get this sorted and would appreciate it any help.

 

Thanks,

Zoe

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Any Home Insurance that covers loss of metered water ?

 

If not, whoever is responsible for not fixing the leak when it was known about would be responsible. Your landlord would have responsibility for ensuring all facilities in tne house were working. Your responsibility is looking after the house as a responsible tenant, reporting any issues to the landlord,

 

Don't withold rent. Try to sort it out with the landlord. Taking it to court would be difficult, as you have to establish the landlord was responsible and prove the amount they were responsible for.

We could do with some help from you.

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I think you need to argue it out with your landlord as to who is responsible.

 

But it is perhaps worth pushing the issue with Thames Water.

 

Was the property occupied over the summer when this work took place? Did anyone report the problem with the toilet which resulted in the LL fixing it?

 

For info, I had the same problem when my B-in-Law was house-sitting for us. He flushed and the float got stuck in the cistern leading to it continuously run for a few days (the builders had put it in the wrong way around) and we got a £150 bill. This was in the South East where water is more than twice the cost of Thames Water mind you.

 

We got a partial refund without having to call a plumber out to prove anything.

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I've spoken to the landlord again. He refuses to take responsibility for the water bill and so I have to pay it all. He says that we have a spare room and we should have rented it out for extra money so that we have surplus money at the end to cover extra for bills. I know I shouldn't withhold rent, but I feel like I'm running out of options, because I need to leave this property. My landlord doesn't have any of my information other than my bank details (a/c number and sort code) and phone number. Is he still able to take action against me?

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You haven't given very strong reasons as to why it is the landlord's fault, really.

 

If the toilet was overrunning, but none of the tenants reported it then there may be an argument that it was the tenant's fault unless the landlord refused to fix it or failed to fix it for a very long time.

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You haven't given very strong reasons as to why it is the landlord's fault, really.

 

If the toilet was overrunning, but none of the tenants reported it then there may be an argument that it was the tenant's fault unless the landlord refused to fix it or failed to fix it for a very long time.

 

Quite frankly I didn't even know that the toilet was overrunning.

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So how did the LL know to fix it?

Does the overflow run to exterior or in to the panr

Any change in flatmates just before the 'spike'?

Someone left cold tap dribbling, more baths, increased use of washing machine?

Water bill is resp of account holder (you) and yes the LL can take action for debt recovery against you.

Learn how to read the meter and take monthly readings, (or weekly if you suspect a leak).

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So how did the LL know to fix it?

Does the overflow run to exterior or in to the panr

Any change in flatmates just before the 'spike'?

Someone left cold tap dribbling, more baths, increased use of washing machine?

Water bill is resp of account holder (you) and yes the LL can take action for debt recovery against you.

Learn how to read the meter and take monthly readings, (or weekly if you suspect a leak).

 

The landlord came to the house for an unrelated problem. There's quite a few things in the house he needs to fix and he usually leaves them for ages every time. When he came over, he just did a quick look around and fixed the toilet that day. I don't know if he knew before that point, as he has keys to the house and if we're not here, he lets himself in (which I have no problem with).

There was no change in flatmates just before the spike. No one takes baths, we all take showers. No particular increase in use of water at all.

What information of mine does he need to start debt recovery action against me?

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None at all really, he just takes all meter readings on day you vacate and either:-

1.lets TW pursue the account holder, for any outstanding balance, based on that reading. TW will LL of any outstanding debt, as they prob have note he is the LL resp for any payments during voids. Knowing the amount, LL could deduct amount from your deposit. or he/TW has 6yrs to pursue you for financial debt. Can you fly beneath the public records/Internet radar for 6 yrs?

2.Court action is initiated against you, using last known address, and CCJ recordedd, which stays on your credit ref file for 6 yrs.

 

 

Unless LL knew of toilet problem in advance, it only took him less than a day to identify problem & fix it. Why was it not spotted by a tenant.

Did water consumption decrease after toilet fixed\/

Does the overflow run to exterior or in to the pan?

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None at all really, he just takes all meter readings on day you vacate and either:-

1.lets TW pursue the account holder, for any outstanding balance, based on that reading. TW will LL of any outstanding debt, as they prob have note he is the LL resp for any payments during voids. Knowing the amount, LL could deduct amount from your deposit. or he/TW has 6yrs to pursue you for financial debt. Can you fly beneath the public records/Internet radar for 6 yrs?

2.Court action is initiated against you, using last known address, and CCJ recordedd, which stays on your credit ref file for 6 yrs.

 

 

Unless LL knew of toilet problem in advance, it only took him less than a day to identify problem & fix it. Why was it not spotted by a tenant.

Did water consumption decrease after toilet fixed\/

Does the overflow run to exterior or in to the pan?

 

I will settle the bill with TW before I leave for sure because I want my name off that account. I just think as a landlord he should be partly responsible for the bill.

 

Like I said I don't know whether he knew of the toilet problem beforehand, as there are ongoing issues in the house. He's left an unstable bathroom floor upstairs unfixed for over a year, as he doesn't live here, he is never really in a hurry. He's refused to get a professional to fix the mold in the bathroom that's built up really heavily despite us telling him numerous times. I know it seems like I'm being unreasonable but when we spot something wrong we will tell him, if we don't know then we can't tell him. I don't know where the overflow ran to, but there was never excess water on the floor. Water consumption did fall after he got the toilet fixed.

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I think I'm with mariner with this one.

 

The tenants of a property are responsible for water usage in the same way that owner occupiers are. It seems the landlord spotted and fixed the leak in a timely manner (i.e. as soon as he was aware of it).

 

If it were leaking, it would overflow either through a pipe to the outside, or into the toilet bowl. It would not flow onto the floor (the amount of water you are talking about would be rather noticeable).

 

It seems unlikely that the water was overflowing without audible evidence - unless none of you use this facility or you are all hard of hearing. Though I myself am rather sensitive to water wastage and can hear a dripping tap from a mile off.

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