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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help me find a suitable E-Reader please?


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So, I currently have a Sansa Clip MP3 player. I am looking for a change:

I want to use Spotify on my new MP3 player and can do so offline (ie, no internet connection) if I subscribe to Spotify Premium.

 

I know that I should eb able to get Spotify on an iPod touch, but I hate iTunes and would prefer an android based MP3 player.

 

Suggestions please? I know there's the Samsung Galaxy S series. Any other options? I don't want to spend a huge amount either.

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  • 1 year later...

I'm not fussed by price, I just want to be able to read again.

 

I currently have a really old Kindle - the first one with the keyboard. I can't read that one any more. You can't change the contrast. I have a very complex eye condition. Whilst I can see, focusing is extremely difficult. Not entirely sure what's happened recently; but I'm really struggling to read my Kindle. It could be something as simple as the contrast being too dark; but I really don't know.

 

Someone has suggested a Kobo. But are these any good?

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We could do with some help from you.

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Thanks. I do have an ipad, which is difficult to read on due to how shiny it is. I've just been into town to see if I can find somewhere which will allow me to play around on a Kobo. Only WH Smith does. The Kobo HD (I think) was the best one I could find so far.

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I much prefer the keyboard kindle myself, I have a small Kobo I could lend you to see if you like it - I don't like the size of it. If you PM me your address I will get it boxed up and sent to you next week. I had a spate of getting reading gadgets and still keep going back to the keyboard kindle. If you like the Kobo maybe we could swap!

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Have you considered speaking with your Optician to see if they would recommend a certain product ?

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I don't see the optician like that. I get my eyes tested every other year. Both conditions are incureable and aside from the slow loss of colourblindness, my sight is mostly stable.

 

Sillygirl - do you know what size your Kobo is please? I've tried the 6" and the 6.8". The 6" is too small for me.

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I've now had a go on mum's paperwhite. I did try that one when I went to Siansburys in the week; but was limited to what I could do. You can change the contrast on this. May get this one instead of the Kobo. You can change the contrast on this one. That's all I really need to do. (all e-readers allow you to change the font size)

 

The voice on the Kindle has been mentioned; but for anyone who has tried the voice, would know it's robotic and rather dull!

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Do you have a Waterstones or PC World near to you and would you be able to visit the stores ? I understand they have models available for sampling ?

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Do you have a Waterstones or PC World near to you and would you be able to visit the stores ? I understand they have models available for sampling ?

 

also if you have a large tescos they will have quite a lot of tablets/e readers you can play with from ipad galaxy s and all the kindles plus the amazon fire tablets or they do at my tesco extra

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Thanks

 

We do indeed have Waterstones. Not too sure why I didn't think of them. (and yes, I know they sell books!) Don't think we have one of the big Tesco stores nearby.

 

I would be inclined to telephone before visiting the store, to ensure they do have the e-readers available for sampling, Nystagmite.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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